If the output of the AC outlets is properly configured, it's quite possible that your On-Board Charger (OBC) has failed. This is not common on the SM, but we did see it. Seeing that you've checked more than one outlet (you might buy one of those $10 circuit testers from Home Depot just to verify...
If the ground is missing on the 120/240AC to the off-board charger, it won't work either. I have yet to find an EV charger that will charge without proper grounding.
The SM was designed as sort of a commuter and to be able to plug in easily to normal AC with a household plug. It never accepted 220v but we were working on it when Alta went under. I have an SM and have zero problems with my OBC. It just takes longer. If you are doing short trips with the SM...
If busbars are not exposed, Cat zero gloves are not a requirement, but are recommended f you are not certain of battery health. Test them every time you use them and replace them yearly.
EV batteries are generally safe until there is loss of isolation, or things like welded contactors or cell imbalance. If you are looking for info on the internet, Google isolation loss and HVIL.
I said I hope you get your bikes soon.
I’ve experienced this “incompetence” from both sides. Was trying to be realistic and was actually trying to help. I’ll shrink back to the shadows and watch the drama quietly.
You guys realize this is a startup that has never done this before, right? Expecting the experience to be Honda smooth? High expectations. I hope you get your bikes soon.