Rode my bike about 10 minutes prior to installing the side stand (which Stark said that I had to install myself even though I ordered the bike with it). The bolt holding the subframe to the side panel was cross threaded and ruined the threads of the side panel on removal. The bike is not unrideable (yes, I know that by spending 3 hours of my life pulling the subframe I could chase the threads...but really...should I have to?). Reached out to Stark three times and have yet to hear back. Super disappointed. Considering telling them to come pick up the bike. Anyone have a PHONE NUMBER for support. Thanks
First of all, not sure why you had to remove anything to install the kickstand or its bracket.
My kickstand bracket broke on my first ride, and they sent me a new one, but I never removed anything else to install it.
Stark support used to reply by email within 24 hours.
Since the launch of the EX, they are a lot slower, but will respond, now it can take up to a week, then after their first reply, it should be 24 hours or less for subsequent replies.
Unfortunately there is no phone support available.
In my experience, their support has been exceptionally good (however, it does seem to be slipping).
Ever try to get warranty service on any other brand motocross bike, let alone 2 full years of warranty?
Hope you get satisfaction from them soon.
