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Lost

Member
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17
Location
Spain
If your annoyed now, just wait until you see that some functions are behind a subscription.
Pictures are on my insta @lost.time.workshop
 

sconnors11

New member
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0
Location
Huntington Beach, California
I got a call from someone at stark/Ekho last night with a link to sign paperwork for delivery. It looks like there’s a good chance I’ll get the bike before I leave for Easter camping on the 17th. <fingers crossed>. I don’t need the plate for the trip as it’s just BLM land riding. I still have my CRF450L to ride if this falls through.
 

restarted

Member
Likes
5
Location
California
whoa now April 17

Just spoke to Ekho on the phone and asked if the delivery date was realistic. He suspected I’d likely be part of the May/June delivery batch. I then asked if he had a way to contact Stark directly so I could share my feedback on the process. I’ve been very underwhelmed and frustrated by the lack of communication from Stark on timelines. If they had been communicative and transparent about the timelines from the beginning it would be a vastly improved customer experience. Totally understand that this is a new, in-demand product but clear expectations should be top priority.

I paid in full on March 3 and received an email that my delivery date was March 17. Then it moved to April then May then July then back to May and now April. This is ridiculous.
 

gatbagel

Member
Likes
9
Location
Cincinnati, USA
Just talked to Ekho, according to George, there is a batch arriving at JFK today. 5 days to clear customs, then 1-2 weeks to get to Ohio to the local delivery contractor… Ekho says 19 April estimated, looks like that may be close to reality! Ordered in December…
 

DaveAusNor

Active member
Likes
43
Location
Norway
Just spoke to Ekho on the phone and asked if the delivery date was realistic. He suspected I’d likely be part of the May/June delivery batch. I then asked if he had a way to contact Stark directly so I could share my feedback on the process. I’ve been very underwhelmed and frustrated by the lack of communication from Stark on timelines. If they had been communicative and transparent about the timelines from the beginning it would be a vastly improved customer experience. Totally understand that this is a new, in-demand product but clear expectations should be top priority.

I paid in full on March 3 and received an email that my delivery date was March 17. Then it moved to April then May then July then back to May and now April. This is ridiculous.
I wouldn't be too mad about an April delivery date seeing as you paid in March. There are a bunch of us here who paid in Dec/Jan who are still waiting too. I appears they sent all of the first bikes produced to the US and made all the Euro orders wait.
 

restarted

Member
Likes
5
Location
California
I wouldn't be too mad about an April delivery date seeing as you paid in March. There are a bunch of us here who paid in Dec/Jan who are still waiting too. I appears they sent all of the first bikes produced to the US and made all the Euro orders wait.
Stark should be overly communicative with customers about deliveries. I shouldn’t have to manually check every few days for updates.

They should under promise and over deliver. I have no issue with waiting, but the expectation should be clearly communicated.

That’s all I’m saying.
 

DaveAusNor

Active member
Likes
43
Location
Norway
Stark should be overly communicative with customers about deliveries. I shouldn’t have to manually check every few days for updates.

They should under promise and over deliver. I have no issue with waiting, but the expectation should be clearly communicated.

That’s all I’m saying.
I completely agree with this. Their communication on it has been abysmal.
 

seanhoughton

New member
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0
Location
Hermosa Beach, CA
Are you all not getting the "Weekly Delivery Date Update" emails? Or is it that you feel that they are not accurate and a moving target? My delivery date has some weird oscillations initially but has remained stable at April 17th for the last month and I get emails every week reminding me that this is the date.

It is a little weird that Ekho says the 14th given that I haven't heard anything from a delivery service - it would be great if it just showed up on Monday, but it seems unlikely.

A friend of mine ordered a Mini Cooper that shipped from Germany 24 years ago and he could track it across the Atlantic and on the delivery truck across the US to his home. Maybe the technology to do that was lost to the sands of time...
 

restarted

Member
Likes
5
Location
California
Are you all not getting the "Weekly Delivery Date Update" emails? Or is it that you feel that they are not accurate and a moving target? My delivery date has some weird oscillations initially but has remained stable at April 17th for the last month and I get emails every week reminding me that this is the date.

It is a little weird that Ekho says the 14th given that I haven't heard anything from a delivery service - it would be great if it just showed up on Monday, but it seems unlikely.

A friend of mine ordered a Mini Cooper that shipped from Germany 24 years ago and he could track it across the Atlantic and on the delivery truck across the US to his home. Maybe the technology to do that was lost to the sands of time...

I have not received any “Weekly Delivery Date Update” emails and I’m regularly checking my spam folder, too
 

Bosch

Active member
Likes
32
Location
UK
That's strange, I've attached a screenshot of what I get every week.

View attachment 13586
I was receiving generic weekly emails every Friday until this week, then nothing.
My estimated delivery is 14th April, so I was kind of expecting a big update on Fri 11th April.
Tried to check my order on Stark Future website but found this to be down (Sat 12th 08:00 GMT)

Edit: Website back up at 10:00 GMT

Edit:
Weekly update came through on Sat.
"We are thrilled to inform you that your Stark VARG order is ready to be shipped."
Estimated delivery now 17th April
 

Sunce

Member
Likes
5
Location
Cleveland
Spoke to Ekho this morning and even though my delivery date said 4/18, the bikes haven’t even landed at the port in LA yet. He said end of April or first of May.
There’s a few ports they are using from understanding LA Miami jfk depends on your location. I’m sure there’s other ports. Mine says the 13th of April he said he has no clue why it’s like that unless I’m getting an unpaid for bike but I’m looking end of April or start of may as well.
 

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