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Hi all, After the latest update (2.8.3 : email received today from Stark) I was finally able to reactivate the "PRO" monthly subscription with my credit card (with 3D Secure). Seems that Stark has handled the issue (I didn't receive any information from them), I hope that for those who had the...

Last reply from Stark vs my last email (december 11th), if I make a rough translation : The issue related to your payment is part of a broader problem that is affecting several customers. Although our team is working to find a solution, they have not been able to provide any further updates yet...

Hope so 🤞

To summarize my exchanges with Stark : This problem concerns the "3D Secure" security system for credit cards used during subscriptions. I had no issues purchasing protection for the Arkenstone on the Stark website because no "secure" request was activated by my credit card in that case...

I was using the Pro version to customize my power/regeneration curves; control with GPX maps, navigation through trails, route saving. Ability to activate and cancel the subscription as needed.

The last answer received from Stark (November 7th) : Hola Joaquin, Lamentamos comunicarles que nuestro equipo nos ha informado que, debido a complicaciones bancarias, no prevén solucionar este problema en al menos un mes. Best regards, Stark Future Team It means that we have to wait 1 month...

I want to warn people who have the Pro subscription about what has been happening to me for a few weeks and what could potentially happen to them. The topic is the use of a VISA, Mastercard... credit cards secured with the system required by the European Union (3D Secure) at all banks for...