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Hopefully you don't have the same issue, but it seems to be a more common problem lately. I wouldn't do any 3rd party apps. I'm avoiding any alterations at all because of the warranty.. but then again, if this is how they handle warranty claims. My big concern is.. if the battery ends up NOT...

Took delivery of my EX in June 2025. It worked fine (except for the tubes) for the first 3 rides. Then it refused to take a charge. No falls, drops, water, hard hits.. nothing. Just a simple ride on some gravel roads and a mile of single track in the woods. Stark sent me a new charger to repair...