nbss89
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I have two separate shipments from Stark now that have been stuck in US customs clearance because of missing information/documents. I ordered a bolt kit mid April and has been stuck in US customs since 4/25 with the following message from Fedex: "Length and/or width are required on the Commercial Invoice.". I opened a ticket with Stark support 4/25 and they said they would provide the info to Fedex/Customs. Yesterday Fedex called me asking if I knew the length/width of the item because it is still pending information to clear customs. I obviously can't answer that since I don't have the item. I put it off as a one off thing thinking it will probably arrive eventually.
It's now happened again though. The incorrect suspension was sent with my bike so they are shipping out the correct forks and shock. The forks are currently stuck in customs since yesterday and Fedex is displaying the following message: "Itemized breakdown of product composition required."
I'm wondering if anyone else is facing the same issues with shipping? I've order quite few things internationally and have never had this much issue with items getting through US customs.
It's now happened again though. The incorrect suspension was sent with my bike so they are shipping out the correct forks and shock. The forks are currently stuck in customs since yesterday and Fedex is displaying the following message: "Itemized breakdown of product composition required."
I'm wondering if anyone else is facing the same issues with shipping? I've order quite few things internationally and have never had this much issue with items getting through US customs.