Stark won't send me a rear handbrake!

[seanhoughton]

I ordered the bike in January. Stark clearly said everyone who ordered the bike would get a rear brake (see

). It turns out there was a checkbox somewhere that asked if I wanted one that I missed. My bike arrived with no hand brake. I have contacted support thinking they would remedy this situation quickly - but they keep pointing me at the store where I can order one! Is this a joke? I put down almost $15k and waited 5 months (3 months past estimate) for this bike and they can't make good on their original promise.

Has anyone else had this issue? I keep hearing that the support is so great but this is absolute insulting garbage.

 

[svtride]

I never read that all US bound Stark bikes would get free LHRB only if you ordered that option. I may have missed that memo.

But
I ordered the bike specific with the LHRB option at time of order as it was a legitimate listed option along with tire and tube types, weight specific springing, etc. During the waiting period to order fulfillment, Stark CS informed me via email that turn signals, license plate brackets/ fairing, mirrors would be a throw-in item for regulatory reasons, and if ordered, the LHRB assy to self install. As you did not order it, your VIN’s assy BOM would not have indicated that they supply the LHRB assy.
Since we are a US order, they are required, I assume, to ship the bike configured to US regs eg: with foot actuated lever. Stark threw in the LHRB assembly as that's what I ordered. Had to install it myself though…bleeding was a struggle.

If you do get the LHRB assy from Stark, make sure you get the Brembo microswitch for brake light.
I’ve had relatively good response from Stark CS reps to my inquires. I expect that with EX now out, inquires to CS will be increasing significantly and response times will suffer.

 

[Marshall G]

That blows. If you can't get resolution from Stark, I'll bet there is a Stark owner who got the hand brake who would be willing to sell it - hopefully on the cheap.