RJS
New member
- Likes
- 2
- Location
- Kirkland WA
When My bike would not exit the "neutral" mode, the Stark service response was to send me an additional mode selector button...(rather than first suggest the various restart procedures-which actually worked in my case.) I think a great deal, unfortunately, of the quality of their response depends upon exactly who in the technical department is responding. Maybe worth asking the same questions again in slightly different ways hoping for additional responses? Long shot I know.Theo,
thanks for your input, i now have the bike in my lounge so i can sit and try every option thrown at me, iv charged the phone to 100% the bike was at 100% but is now at around 95%, iv left the bike on, in 4g / Wi-Fi for well over a hour and absolutely nothing changes other than the redlight is still constantly illuminated.
This morning i have been in touch with my local Stark dealer, to be honest MadPDxAbbott was correct in the fact that the dealers cant really do anything. I do feel sorry for them because they are now getting people like me calling them with problems but they did not purchase the bike from them, stark have given them absolutely no tooling, no diag equipment, no backing for advice to the dealers. Stark have stated that they will deal with any issues with customers bikes directly (but then they dont have enough staff to respond quickly, or have a simple phone call) . The dealers literally just sell the bikes and thats it.
My local stark dealer is a "electric bike dealer" for various other manufacturers so although he doesn't really know a lot about Stark he does know more than a mechanical mind like me. He has another Stark in his shop which is a Demo bike hes happy to swap the throttle assembly over just to begin a process of elimination to help me out. nice chap
Starks reply this morning was barely adequate. literally just continuing to tell me to hard reset the bike which iv done about 50x .
I really hope im being stupid and there is something so basic iv done wrong
Really feel for you on this issue, sorry to hear.
Robert