Varg turns on in Neutral, cannot select mode

[RJS]

Hello all. New member and new owner, with a problem out of the gate:

When turning on, I get the green light immediately, the phone lights up and indicates neutral. The mode buttons do not cycle between modes, and the throttle therefore remains inert. Any information would be helpful. My local dealer (Lynnwood motoplex) does not know.
Thanks for reading.

Robert

 

[Foss]

Try doing a hard shutdown. Once powered off (flashing red light) hold both (+) and (-) for 15-20 seconds until it flashes white briefly once. Once it is completely off, make sure the bike isn’t plugged into the adapter and proceed to turn the bike back on. Then hit the bottom (-) button which should put it in map 1. Then you can toggle through all other 4 maps using the (+) button.

 

[RJS]

Try doing a hard shutdown. Once powered off (flashing red light) hold both (+) and (-) for 15-20 seconds until it flashes white briefly once. Once it is completely off, make sure the bike isn’t plugged into the adapter and proceed to turn the bike back on. Then hit the bottom (-) button which should put it in map 1. Then you can toggle through all other 4 maps using the (+) button.

Wow Foss... That worked. Strangely it was less that one second after pressing the two mode buttons simultaneously that I saw the white light flash, and that did it. Foss, I owe you. Let me know if there is anything I can do for you from here. (Kirkland WA.) Is that hard shutdown common knowledge? My dealer did not know of it.
In any event, many thanks!


Robert

 

[mike61]

Yes, they published it........

 

[RJS]

Yes, they published it........

Thank you Mike. When looking through the "owners manual" I did not see this. I need to go through all these videos.

 

[mike61]

That's right. It is not in the manual.
AND
When I push both buttons + and - it is tricky.
Sometimes it quits with white flash after some seconds, sometimes it takes appr. 25 seconds.
Using the button unit is not the best solution. They should install an ordinary switch to SWITCH OFF completely.
And it is SAFER!

 

[Foss]

That's right. It is not in the manual.
AND
When I push both buttons + and - it is tricky.
Sometimes it quits with white flash after some seconds, sometimes it takes appr. 25 seconds.
Using the button unit is not the best solution. They should install an ordinary switch to SWITCH OFF completely.
And it is SAFER!

The increased time for a hard shutdown is the recent firmware flash for the extended battery life on the bike. The reason why, is a hard shutdown should only be used as troubleshooting and not best practice to use when storing the bike. The hibernation/soft shutdown (flashing red light) is the proper way the bike should be stored when not in use. Stark Future did not go much into detail but hinted that the soft shutdown is to assure battery integrity for long term lifecycle use.

 

[mike61]

Hi Foss!
Thank you for this information.
I didn't know that and I didn't read that anywhere.
You are right, it has changed after updating.
So I will change my "switching modes" from now.

 

[Kurlon]

Stark have any plans for a storage mode with the charger plugged in, let the bike float the charge between 30% and 50% unattended?

 

[Torqu3]

Stark have any plans for a storage mode with the charger plugged in, let the bike float the charge between 30% and 50% unattended?

I hope so. We should be able to set the maximum charge % as well as scheduled charging where you can set a time to be at a certain %. I'm sure we will see some of these features in time.

 

[G45]

Try doing a hard shutdown. Once powered off (flashing red light) hold both (+) and (-) for 15-20 seconds until it flashes white briefly once. Once it is completely off, make sure the bike isn’t plugged into the adapter and proceed to turn the bike back on. Then hit the bottom (-) button which should put it in map 1. Then you can toggle through all other 4 maps using the (+) button.

We are having the same issue. Bike turns on, connects to phone… but won’t switch out of neutral. Light is flashing green.. had a call with stark who said the bike/phone was all up to date and everything looked good (power train/battery) we are waiting for a response from the other side or stark.
We have a ride tomorrow and would like to get it going ? Any advice.

We have tried a hard restart, uninstalled the app on the phone and reinstalled.

 

[AL_V]

We are having the same issue. Bike turns on, connects to phone… but won’t switch out of neutral. Light is flashing green.. had a call with stark who said the bike/phone was all up to date and everything looked good (power train/battery) we are waiting for a response from the other side or stark.
We have a ride tomorrow and would like to get it going ? Any advice.

We have tried a hard restart, uninstalled the app on the phone and reinstalled.

Perhaps a throttle issue (throttle not physically or electrically closed), you could try disconnecting the throttle connector behind the number plate for a test.

 

[Theo]

Perhaps a throttle issue (throttle not physically or electrically closed), you could try disconnecting the throttle connector behind the number plate for a test.

If I try to apply a little bit of throttle and to engage the bike from neutral, just for testing purposes, a warning will appear on the phone, telling me to close it and then try again.

 

[jeremyconnors]

Try doing a hard shutdown. Once powered off (flashing red light) hold both (+) and (-) for 15-20 seconds until it flashes white briefly once. Once it is completely off, make sure the bike isn’t plugged into the adapter and proceed to turn the bike back on. Then hit the bottom (-) button which should put it in map 1. Then you can toggle through all other 4 maps using the (+) button.

So d@mned helpful

 

[Dirt-E]

Mine was showing neutral on the screen and no speedo, but was fully rideable....weird.

None of the up/down buttons made a difference. It was like the display was frozen. I power cycled it later and it went back to working like normal.

 

[Bert]

I had the same issue as well. Went for a ride at my local track and had the throttle cut out. The app was showing I was in map 1 but when twisting the throttle no power. Shut the bike in stand by mode and closed the app. Then turned it back on, bike was in neutral, and when I pushed the down button to go into map 1 it wouldn’t work. Bike was stuck in neutral.
Did everything I could with disconnecting cables behind the number plate and reconnecting them. A hard shut down of the bike and phone but the problem was still there.
Only other option was to pack up and head home to plug in and see if charging it would help in any way. The battery was only at 49% when this happened. But as soon as I got home I tired again with turning it on and everything was working fine.
Not sure if there is a break in period with these bikes and if it has something to do with making sure the battery or motor doesn’t over heat. I’m not an aggressive rider that’s hard on the throttle and to the touch the battery or motor wasn’t burning hot, just a little warm.
But I thought I would let others know of this issue as it could be a problem if the throttle cut out going up the face of a jump.

 

[rayivers]

Has anyone checked the cell signal strength when these things occur? I'm getting a 'fine at home, dead at the riding area' vibe.

 

[AL_V]

Mine was showing neutral on the screen and no speedo, but was fully rideable....weird.

None of the up/down buttons made a difference. It was like the display was frozen. I power cycled it later and it went back to working like normal.

The phone display sometimes loses the BT connection to the bike so it appears frozen.
Usually, this can be fixed by pushing the small button on the phone to blank the screen, then push same button again to restore screen.
If that doesn't work, I turn off BT and Wifi on the phone and then turn them back on (rarely have to do this).
And if that doesn't work, I have completely shut down the phone and bike, and turn them back on (even more rare).
On a buddy's Varg, the phone charging module went bad, and we could not get the phone to connect to the bike (he also had a yellow blinking light).
Stark provided a new charging module under warranty which resolved the problem.