Post here your Stark Varg issues (or not!)

AL_V said:

Steering lock

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ew83 said:

Looks like I'm the next victim of a broke bike and poor support.

Is it true that Stark has 24/7 support? They advertised that in the past, is that still true? If so it's been 3 days with no response to a solid yellow light that is not the charger (tried a second good charger) where the bike won't charge.

So I guess I'm just at the mercy of the company now. Has anyone got anything going regarding a lemon law exchange or money back? It would be for the Americans in the chat. I have the EX which is road legal. This all just seems wrong. The local dealer thats supposed to help out, according to stark, has zero interest in helping me out.

I'm trying to give this company the benefit of the doubt. However it gets resolved, at this point I feel it's fairly unacceptable to have a broke bike this early on (15 hours on it) with this bad support.

The irony is, when I ordered it, the whole time I was reading about people's issues and telling myself it was a small minority, then here I am.

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Johnny Depp said:

There are a few factory dealer reps and warehouses across the country, see if you can find a contact? You need someone to pop up your bike and do an online analysis, they can tell exactly what's up without a dealer. The dealer is just there to install parts, not diagnose.

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Foss said:

I have replaced nearly all critical parts on this bike, including the power inverter, VCU, battery, charging bay, radiator, power adapter, subframe, and other miscellaneous components. You name it have I troubleshot, replaced, and resolved.

I can confidently say this: I did not pay a single penny for these parts, and I performed all the repairs myself, following torque specifications, simply for the fun of it. As a B-class rider, I prefer knowing that the bike is assembled to my standards so I am safe on the track.

As for Stark support, I do not see any issues. All communication has been via email, which is an effective way to document claims. Additionally, any feedback or discussions with Stark have been handled through Google Meet video calls. They provide me with a time slot, and I make myself available. I have encountered zero resistance from them, as long as I supply the necessary evidence and clearly describe the issue. I am sure I have dealt with every stark support and have Anton’s email at hand and cc him for awareness to better the bike for other users.

People have these expectations that the manufacturers are just going to facilitate the whole process. I do not even recall any gas bikes that even offer a warranty program, correct me if I am wrong. Sure you can pick up the phone and make a call to Honda but have fun with the call centers which go absolutely no where; rather watch paint dry.

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Slidinsidewayz said:

I hope you can help was charging my bike it reached 99% was not familiar with the lights so I turned the bike completely off to save the charge for the next day ride. Now I believe the app tried to update the bike at the point of me powering it off so the update got interrupted. Now I have a red light only when I push the power button and it goes away when I release it I have tried all the steps and nothing! It’s seems dead with a full charge so I tried to log out of the app made that mistake now phone is completely disconnected fr I’m m the Varg. Did I mention I just bought the bike and have not had a chance to ride it yet. I let previous owner ride it for the final time bike only has a couple hours on it so basically like new 2024 model. I sign into app it says my Varg is off line and still have the red light can you help with this issue, any advice!

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AL_V said:

Make sure the throttle is completely closed when you turn it on.

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Slidinsidewayz said:

It is I don’t touch the throttle unless I’m rolling not sure why I’m having this issue!

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Slidinsidewayz said:

No not yet sent video and about 3 messages behind that stressing how I want my bike back up and running and what exactly happened with a dam update phones seem to still work with a bad update they just try again but seems stark’s have some kinks to work out. We are the guinea pigs that’s for dam sure. But I’m staying positive and I will send update ASAP I FB contacted stark future and seem to got ahold of some one important I guess so we shall see if my case gets handled I’m assuming they are trying to to see how to rectify this issue seeing the bike won’t connect to phone and is either in a state of constant power or none at all which is the weird part with red light, charger won’t respond, phone won’t connect to bike since this happened. So I’m curious to see how will they get an update to a bike that won’t connect to the varg phone to receive an update I have done everything possible from the manual and the forums to get the bike on none of it worked. I didn’t want an update I liked the bike the way it was no issues. But I believe the new app update and new location for my bike all played a part in the update causing problems also it was just owner transferred to me and payed off in same hour 2 hours before it was out on charge and never had a problem before that and it was just ridden around the lock with no issues only reason I put on charger like any one with new electronic fully charge it so you can enjoy it. And here we are. So I have faith in stark future to get this resolved. As of now expensive room ornament!

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Johnny Depp said:

The phone isn't needed for Stark to make contact with your bike, including updates. There is another wifi connection inside. If the phone won't connect, that's leading me to believe there may be a problem with the ownership file? Any recent changes?

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Slidinsidewayz said:

Yes did owner ship transfer through varg app day before yesterday. Completed before he did the payoff at the bank on the bike. They app and stark future website are both complete all my info is their address bike info vin and all. I allowed the old owner to ride the bike one last time before I put it on the charge. Dash board showed up normal with all my info it was once the bike reached full charge all this happened hours after the transfer happened.

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Johnny Depp said:

I think there's something to this. Not likely a coincidence. Did you use a Gmail? I don't think it will take anything else. I'm betting that your registry is corrupt.

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Slidinsidewayz said:

At this point I cannot get access to to the varg app on the phone while I was trouble shooting I uninstalled the app and reinstalled it and now it won’t connect to the bike at all! So even if I wanted to try to transfer it to my self using my Gmail email I can’t!

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Johnny Depp said:

I think there's something to this. Not likely a coincidence. Did you use a Gmail? I don't think it will take anything else. I'm betting that your registry is corrupt.

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