Post here your Stark Varg issues (or not!)

[Border Dave]

Steering lock

Cool. Where does the key go in?

Edit: Nevermind. I found the keyhole down on the right side.

 

[Jerb]

Just got a stark varg, but when it comes time to set up the app, my bike does not show up in the app to connect. I’ve updated the bike and the app, but nothing seems to work if anybody has experienced this, please let me know.

 

[ew83]

Looks like I'm the next victim of a broke bike and poor support.

Is it true that Stark has 24/7 support? They advertised that in the past, is that still true? If so it's been 3 days with no response to a solid yellow light that is not the charger (tried a second good charger) where the bike won't charge.

So I guess I'm just at the mercy of the company now. Has anyone got anything going regarding a lemon law exchange or money back? It would be for the Americans in the chat. I have the EX which is road legal. This all just seems wrong. The local dealer thats supposed to help out, according to stark, has zero interest in helping me out.

I'm trying to give this company the benefit of the doubt. However it gets resolved, at this point I feel it's fairly unacceptable to have a broke bike this early on (15 hours on it) with this bad support.

The irony is, when I ordered it, the whole time I was reading about people's issues and telling myself it was a small minority, then here I am.

 

[Johnny Depp]

Looks like I'm the next victim of a broke bike and poor support.

Is it true that Stark has 24/7 support? They advertised that in the past, is that still true? If so it's been 3 days with no response to a solid yellow light that is not the charger (tried a second good charger) where the bike won't charge.

So I guess I'm just at the mercy of the company now. Has anyone got anything going regarding a lemon law exchange or money back? It would be for the Americans in the chat. I have the EX which is road legal. This all just seems wrong. The local dealer thats supposed to help out, according to stark, has zero interest in helping me out.

I'm trying to give this company the benefit of the doubt. However it gets resolved, at this point I feel it's fairly unacceptable to have a broke bike this early on (15 hours on it) with this bad support.

The irony is, when I ordered it, the whole time I was reading about people's issues and telling myself it was a small minority, then here I am.

There are a few factory dealer reps and warehouses across the country, see if you can find a contact? You need someone to pop up your bike and do an online analysis, they can tell exactly what's up without a dealer. The dealer is just there to install parts, not diagnose.

 

[ew83]

There are a few factory dealer reps and warehouses across the country, see if you can find a contact? You need someone to pop up your bike and do an online analysis, they can tell exactly what's up without a dealer. The dealer is just there to install parts, not diagnose.

Thank you JD. I actually have a telephone contact that reached out when I ordered the bike. I am waiting for a phone call back from them right now. Here's hoping it gets fixed soon. I really don't want to give up on this brand. They have an incredible bike.

 

[Slidinsidewayz]

I have replaced nearly all critical parts on this bike, including the power inverter, VCU, battery, charging bay, radiator, power adapter, subframe, and other miscellaneous components. You name it have I troubleshot, replaced, and resolved.

I can confidently say this: I did not pay a single penny for these parts, and I performed all the repairs myself, following torque specifications, simply for the fun of it. As a B-class rider, I prefer knowing that the bike is assembled to my standards so I am safe on the track.

As for Stark support, I do not see any issues. All communication has been via email, which is an effective way to document claims. Additionally, any feedback or discussions with Stark have been handled through Google Meet video calls. They provide me with a time slot, and I make myself available. I have encountered zero resistance from them, as long as I supply the necessary evidence and clearly describe the issue. I am sure I have dealt with every stark support and have Anton’s email at hand and cc him for awareness to better the bike for other users.

People have these expectations that the manufacturers are just going to facilitate the whole process. I do not even recall any gas bikes that even offer a warranty program, correct me if I am wrong. Sure you can pick up the phone and make a call to Honda but have fun with the call centers which go absolutely no where; rather watch paint dry.

I hope you can help was charging my bike it reached 99% was not familiar with the lights so I turned the bike completely off to save the charge for the next day ride. Now I believe the app tried to update the bike at the point of me powering it off so the update got interrupted. Now I have a red light only when I push the power button and it goes away when I release it I have tried all the steps and nothing! It’s seems dead with a full charge so I tried to log out of the app made that mistake now phone is completely disconnected fr I’m m the Varg. Did I mention I just bought the bike and have not had a chance to ride it yet. I let previous owner ride it for the final time bike only has a couple hours on it so basically like new 2024 model. I sign into app it says my Varg is off line and still have the red light can you help with this issue, any advice!

 

[AL_V]

I hope you can help was charging my bike it reached 99% was not familiar with the lights so I turned the bike completely off to save the charge for the next day ride. Now I believe the app tried to update the bike at the point of me powering it off so the update got interrupted. Now I have a red light only when I push the power button and it goes away when I release it I have tried all the steps and nothing! It’s seems dead with a full charge so I tried to log out of the app made that mistake now phone is completely disconnected fr I’m m the Varg. Did I mention I just bought the bike and have not had a chance to ride it yet. I let previous owner ride it for the final time bike only has a couple hours on it so basically like new 2024 model. I sign into app it says my Varg is off line and still have the red light can you help with this issue, any advice!

Make sure the throttle is completely closed when you turn it on.