Post here your Stark Varg issues (or not!)

[Chaconne]

Completely agree with you Chaconne, unfortunately i was one of the first customers to be part of the deposit scheme, back then there was no dealers and it was all purchased on line. Even when my bike was delivered dealers were few and far between i was very lucky to have a electric motorcycle shop a hour away from where i live and the guy who owed the shop had just taken delivery of 2 starks which he was in the process of becoming a dealer.
After reading another thread earlier it seemed the person was struggling with the support service online more so as he had gone through a dealer but then again its difficult to have an opinion as the response he received from stark support was very abrupt. we dont know what he said to them to get that response back.

I am grateful that folks were willing to take the chance as super early adopters and made it possible for the rest of us to purchase through the channel --don't mean to sound unappreciative of the risk you took. What I am railing against is that companies that use the online route to increase their profits in order to decrease the cost of service at the consumer's expense.

We even have companies here like Nike who cut out dealerships for their own bottom line then cry when consumers abandon them since they can't even try on their $300.00 running shoes in a shop before they buy them.

Agree with you that person seemed to be stuck between online and dealer and his powerblast didn't help --the dealer/direct will probably be an issue for some time for Stark I think. Dealers now see that they can sell Starks right along side their KTMs and big 4 so there should be more uniformity with dealers and service in the future. I don't see dealers as a panacea rather that one path to pain is typically easier than two in my experience at least.

 

[UKLee]

UKLee,

Just as a update, i received battery number three mid last week, managed to get it fitted this Saturday just gone. Seems to be working as it should, taking charge up to 95% all seems well atm. I have to say though the fitting of this battery was a massive pain in the arse compared to the second one. it seemed the top bolt holes in the battery close to the head stock hadn't been set in the battery enough so trying to get the battery in as shown in the video was nearly impossible so i had to get a punch and hammer the threaded gromets into the battery about 0.5mm thus allowing the batter to fit in the frame correctly.

In regards to the contact details for the stark rep / country manager. I have been in contact with him in regards to changing my varg out for a enduro one (due to all the issues iv had over the last year) and ill be honest, he wasn't much help for the reason being it wasn't his job to deal with aftersales issues. I don't think you would get anywhere with him as i haven't. I'm a bit stuck now, not quite sure what I'm going to do, i think ill contact my local dealer and see if they can offer me any advise on a trade in. If i get any more information that's worth putting on this forum for all of your benefits i will.

Thanks for that chrismx72: sounds like yet more quality issues but at least you got it working.
So no joy from the uk rep, suppose we should not be suprised, the whole thing is very poor, stalling on warranty stuff to soak up our warranty period yet listern to anton the ceo and it is near perfect. Closer to disaster from what I have seen!