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My pleasure. Thank you for your vote of confidence!

Their laptop is supposed to be delivered on Friday according to FedEx.

Every now and again, a firmware release will have a significant "visible" benefit to you, end users (range increase for instance). Most of the time though, the updates are onboard diagnostics improvements that are invisible to you. They are however extremely useful as they help the motorcycle...

Who is your dealer?

Once we have wireless capabilities, that will most likely become possible.

If only... The US law prevents us from selling direct when we have dealers in place.

All the TSBs in 2017 were issued at the same time. If memory serves, it was around October last year. TSB 17-001. -001 suggests this is the first bulletin, is this correct? Correct. What's the release date on -001? See above. Is the concern the charger, the supply power or the pack? The Charger...

Hi Mark, The TSBs (Technical Service Bulletins) for your bikes are not recalls. There is no safety concern, therefore they are only service campaigns. It also explains why this is going through the dealers as opposed to Alta Motors reaching out to you directly. As you pointed out, those upgrades...

I'm not that powerful within Alta. ;)

Finally the news is out! I was having a hard time keeping it shut! We are indeed using an MXR platform with an 18" rear wheel and some other bits and pieces. Expect to see an Erzberg kit available at dealers soon-ish.

Charge time on 240V should be closer to 4 hours for a full charge.

Code 33 means that at some point during operation, the bike detected a resistance value that was out of spec. We will not be able to tell where in the system the fault showed up until we sift through the data (hence the request to go to a dealer).

This firmware update has been released. You can go to your dealer to get it done, free of charge.

It is difficult to say. Moreover the issue is compounded by our strong sales (victim of our success?) We're working hard to catch up is all I can say with confidence. Sorry for the inconvenience, and thank you for your patience.

When reaching out to Alta Service, please make sure to give as many details as you can (date, time, context, etc). It will help diagnose the issue. You will most certainly be recommended to go to your dealer.

It definitely matters. Using anything but the recommended cell will result in infant failure or it might not work at all.

Watch out for clearance around the swingarm with that 11T front sprocket.

As mentioned above, 120mL is from dry. If you are just draining/refilling, it will certainly be less. 80mL does not seem out of whack.

Fixed. And we are working on updating the manual so it stays accurate as the motorcycles evolve.