2017 Alta MX not charging (code 103)

[Fourth_Floor]

I seem to be having a charging issue. I just got the bike yesterday (I had it shipped from a dealership in Texas) and they included the rapid charger. I have literally tried everything on here that I have read and cannot get the bike to charge, just keeps throwing the "Stopped 103" code. GFCI on the charger is lit up, pigtail to go from the 220 plug to 110 outlet is wired correctly and I tried multiple circuits at my house and garage. I even tried removing the 220v male plug from the charger and wiring direct to 110v plug to cut out the pigtail/adapter but same result. Dealership I bought it from said the bike had the latest firmware upgrades but who knows if that's true. Any thoughts? This is the first time I've tried charging the bike. Only other thing I can think to try is to bypass the GFCI and see if it'll charge? I'm a bit clueless here haha.

 

[OneLapper]

Do you have a generator?

If yes, try the charger with that.

If the GFCI wont stay "reset", you'll need to make up the plug that bonds the neutral to ground.

Read this for reference
Honda EU2200 issue..

 

[OneLapper]

Stopped 103 is an error on the charger side, not seeing the correct voltage or not sensing the correct ground. I have one outlet in my house the charger will not work on.

 

[Fourth_Floor]

I do not have a generator. I don't notice anything weird going on with the GFCI, it is lit up and the test/reset buttons are working like they should.

 

[Fourth_Floor]

I'm just not real sure what else to try. I've tried all the circuits at my house. I'm stumped.

 

[C5tor]

I seem to be having a charging issue. I just got the bike yesterday (I had it shipped from a dealership in Texas) and they included the rapid charger. I have literally tried everything on here that I have read and cannot get the bike to charge, just keeps throwing the "Stopped 103" code. GFCI on the charger is lit up, pigtail to go from the 220 plug to 110 outlet is wired correctly and I tried multiple circuits at my house and garage. I even tried removing the 220v male plug from the charger and wiring direct to 110v plug to cut out the pigtail/adapter but same result. Dealership I bought it from said the bike had the latest firmware upgrades but who knows if that's true. Any thoughts? This is the first time I've tried charging the bike. Only other thing I can think to try is to bypass the GFCI and see if it'll charge? I'm a bit clueless here haha.

Can you describe how your L14-30 adapter was wired? You said it was wired “correctly” but that’s not exactly useful for diagnosis.

There are some similar threads on wiring Here:
Help! New Redshift EXR- Cannot charge

 

[Fourth_Floor]

Black wire to "X", white wire to "Y", nothing to "W" and green wire to the ground.

 

[Rashid510]

@Fourth_Floor I had to update two EXRs about a month ago for a member who had EXACTLY the same problem. I have a feeling the dealership did not update the bike correctly. Did they test the charger in Texas or was it just sitting on there floor?

 

[TCMB371]

Get yourself set up with Multitool and make sure the bike is updated properly.

 

[Fourth_Floor]

I texted the owner of the shop asking if they tried charging that bike using the rapid charger they sent me but I haven't heard anything back from him. I have a feeling it is a lack of update issue as I have literally tried everything. I just got done wheeling the bike around different rooms of my house (the wife is asleep lol) trying every outlet and the 103 persists.

 

[Fourth_Floor]

Get yourself set up with Multitool and make sure the bike is updated properly.

Am I able to buy or make the cords needed??

 

[C5tor]

Black wire to "X", white wire to "Y", nothing to "W" and green wire to the ground.

Sounds like the correct connections. Probably need the firmware update. Have you tried hitting the middle button? I think @zootie might have found that one.

You would need to buy the cables for MultiTool. There are links in the thread @TCMB371 posted.

It looks like you are in Pennsylvania? What town? I believe there are quite a few AOF members in PA. Anyone nearby to @Fourth_Floor have MultiTool that could help him out?

 

[OneLapper]

You can get the dongle here
Alta Data Port Cable

You'll need the CAN/USB adapter too.

 

[TCMB371]

Am I able to buy or make the cords needed??

Links to everything you'll need are in the thread i provided.

 

[Fourth_Floor]

Sounds like the correct connections. Probably need the firmware update. Have you tried hitting the middle button? I think @zootie might have found that one.

You would need to buy the cables for MultiTool. There are links in the thread @TCMB371 posted.

It looks like you are in Pennsylvania? What town? I believe there are quite a few AOF members in PA. Anyone nearby to @Fourth_Floor have MultiTool that could help him out?

Oh yeah, I tried hitting all the buttons haha. I'm in Northwestern Pa, pretty much smack dab between Pittsburgh and Erie.

 

[Fourth_Floor]

Just ordered both cables listed above to connect the bike to a computer. Going to try to update this myself. Luckily I have a brother who is a computer guru so I'm hoping this goes smoothly. I tried watching the videos on here posted by TCMB371 and it's like I'm listening to someone speaking a foreign language lol.

 

[Judaslefourbe]

I just got done wheeling the bike around different rooms of my house

Are you sure you have proper ground in your house. No joke, I've seen this happen.
Try a neighbor's.

 

[C5tor]

Are you sure you have proper ground in your house. No joke, I've seen this happen.
Try a neighbor's.

Ha! I dare you to push you bike from room to room inside your neighbor's house while they are asleep. (And we want video, or it didn't happen.)

HEADLINE: Suspect captured creeping through neighbor's house on ultra-silent electric bike, searching for spare electricity. "I was just looking for an outlet!" said the mysterious intruder when confronted by the homeowner. Since no electrons were actually transferred, the arrest resulted in no charges.

 

[Fourth_Floor]

Ha! I dare you to push you bike from room to room inside your neighbor's house while they are asleep. (And we want video, or it didn't happen.)

HEADLINE: Suspect captured creeping through neighbor's house on ultra-silent electric bike, searching for spare electricity. "I was just looking for an outlet!" said the mysterious intruder when confronted by the homeowner. Since no electrons were actually transferred, the arrest resulted in no charges.

It's supposed to be a beautiful weekend so I might take the chance haha.

On a serious note, talking to the dealer they first said they got mixed information from their Alta rep about the rapid charger working on the 17 MX. Then the said they had a service meeting with Alta reps a few days before the announcement and the Alta reps said all of their units were updated. I have no clue. I'll just have to wait for these cables to come in and get this bike hooked up to the computer.

 

[schwankl]

What should the cost to re-bond be? It's at least few-hr job if you don't die. There is a serial list some have, but doubt they would try to recondition and resell any. Tho how did the 19 mxr get?