EX left me stranded today

[AbnormalWrench]

Anyone else get stranded today? Got an email while at work, saying Stark's cloud server was down causing the app to stop working. Didn't think much about it. I assumed that just meant the display wouldn't function. Got on the bike to head home and just had a solid red light, stuck in neutral.

What genius thought it was a good idea to design it to disable all bikes if the cloud server goes down?

Where do I send my Uber receipt for a refund?

 

[Erwin P]

This is really bad and undefendable.

Bike should always work whatever happens. Although we do like Stark to lock it if a bike gets stolen. I think however that should always involve a manual input with a certain passkey of some sort so no mass stop can happen.

 

[rayivers]

Although we do like Stark to lock it if a bike gets stolen.

Speak for yourself. I don't like the idea of Stark locking ANYTHING, especially with all the wireless-related problems going on lately. Sh*t like this is how innocent people get killed.

 

[drehwurm68]

Got on the bike to head home and just had a solid red light, stuck in neutral.

Could you confirm that it was really the server break down? Is it working now?

I could live with the app not working, but the bike being down as well would be a no-go. On the other hand i have been to a few places without cellphone coverage and everything was working fine ...

Michael

 

[Raindog]

Mine logged me off but eventually came back online right at 5pm so I made it home.

 

[Sharktank]

I'm pretty new to the bike, so if people could explain how this worked (or didn't work). Wouldn't this be the same was when you were somewhere remote and couldn't connect to wireless? Is this related to using the electronic lock in the app?

When I got the bike and had problems with setting up the app on the phone, I didn't have access to a dash, but I could still switch the bike into drive.