Firmware not updating

[Bert]

Just got my VARG delivered to me and have an issue with updating the firmware. The bike is running 1.0.110 and the app is V.1.0.185 (416) which seems to be the latest version. I have tried all options of trying to update the bike to the latest version to get crawl mode and 10% battery efficiency. I have reached out to Stark and only gave me basic troubleshooting methods that don’t work. They say that there is an update option in the app but I don’t have that option.

Any help with fixing this issue would be greatly appreciated.

 

[GSpick]

I'm having the exact same issue and sent it to Stark with the support ticket this morning. There is no "update button", the updates get applied automatically. Right now, our bikes and phones think they have the latest updates.

I also had a problem with my charger so they are sending me a new one.

 

[Bert]

I'm having the exact same issue and sent it to Stark with the support ticket this morning. There is no "update button", the updates get applied automatically. Right now, our bikes and phones think they have the latest updates.

I also had a problem with my charger so they are sending me a new one.

What issues did you have with your charger?

I told them that I have done all those steps and that it’s still not working properly with photos of the app menus. So waiting to hear back on what they say.

They are possibly going to send you something along the lines of this.

Thank you for contacting Stark.
You'll see which versions you are running inside the VARG app. The latest bike software is 1.0.159 and VARG app version 1.0.185.

To enable the crawl mode feature, your Stark VARG needs to be updated to the latest firmware version.
To update your Stark VARG to the latest firmware, please follow these steps:

1. Ensure Connectivity: Make sure your Stark phone is connected to a stable internet connection. This is necessary for downloading the firmware update.
2. Pair Your Phone with the Bike: Ensure that your Stark phone is properly paired with your bike. You can check the connection status in the VARG app.
3. Check for Updates:
   • Open the VARG app on your Stark phone.
   • Navigate to the settings or update section within the app.
   • Check for any available firmware updates for your bike.
4. Initiate the Update:
   • If an update is available, follow the on-screen instructions to download and install the firmware update.
   • Ensure that your bike is turned on and in a stable position during the update process.
5. Complete the Update:
   • Once the update is complete, restart your bike to ensure all changes take effect.

Please let us know if there’s anything else we can assist you with.

 

[GSpick]

I had the same issue everyone else is having, plug in charger and no fan running and no charge. I left it in for an hour or so and actually lost about 11%!

The instructions you have above looks like the chatbot response and I've tried all that, if there's not an update in the phone to apply to the bike there's nothing we can do.

 

[Bert]

Good to know about the charger. And will keep an eye out on that. Many have said that the wiring for the charger doesn’t have enough exposed wire showing.

If I hear back from Stark or find any info will share it here to help.

 

[GSpick]

Thanks. I will do the same. I bought mine direct from Stark but kind of wished I bought from a dealer so that all these annoying issues would be taken care of. It was tjhe same money but a long drive of course.

The issue with my charger does not appear to be similar to the problems they had earlier this year. The plugs are definitely different.

 

[Bert]

I bought mine from Starks website as well to save on dealer mark ups along with wanting to put the bike together.

Currently charging my bike right now and the charger fan isn’t going on. I do have it on slow charge at 1kw. Last time I charged it the fan would go on even during slow charge.

I have the bike in standby mode and then plug it in and it automatically starts charging and the app will show the charging screen.