October 23 Gen 1 vin high 700's but hardly used it very wet in the uk until april 24. Foot pegs I had to fall out with them over getting the new type eventully they backed down and sent them free.
Charger cable is much tighter that I would want it is pulling on the plug not good to be working on the bike whilst it is plugged in in case it does some damage sent a photo to stark but they say it is acceptable.
Phone fell out luckily eventully found it undamaged.
Water in gearbox oil.
June 24 Cutting out after 3 times put it away stark said not got the latest update, took it out again did it again, luckily the phone had not fell out and a warning/loud bleeping saying Insulation error electrical insulation fault please step away from the bike and contact support, not for the first time the power button stuck down so bike stuck in the middle of a field with a warning and can not turn it off.
contacted stark eventully got.....
Thank you for contacting Stark.
We've had some reports of this message showing after the update. We need to check if it's justified or not.
Other than the warning, is the bike operating as normal? Throttle engages? Is power cutting out? Is the warning permanent or it comes and goes?
Can you please inspect the inverter cover for any cracks? Specially around the bolts holes. If you find any cracks or fissure, please share some pictures.
Thank you for your colaboration.
found nothing got back to them
Thank you for the feedback.
We would like to have a remote session with you to be able to connect to the bike live and troubleshoot it together. Please click this link to book a time to connect:
Book a calendly session
We would appreciate if you join the call on a portable device equipped with a camera and you are next to the bike so we can see the bike's behavior as we provide instructions. Also, ensure you have strong 4G signal
(note that wifi won't work) at your location and that you have the possibility to connect the charger to a suitable power supply, in case necessary.
Lastly, please remove the bodykit from the bike ahead of the call, in case we require to perform any testing or inspection.
Please let us know if you have any questions before booking the call.
Best regards,
Had a few goes at that but could not get it to work after leaving work early.
eventully after many e mails they sent a new powertrain another Gen 1 but supposedly with a thicker black cover and a new power switch.
Followed instructions took ages as the video says take frame plates off at the time I was not aware they were tapers took ages to get them out found out after no need to. at least it showed up what will become another issue which is rust it the the steel tapers.
Had a few times when we plugged it in to charge but nothing both at home and at the track with generator so not the supply.
seemed ok for a while.
Sept 24 Went to turn the power on nothing checked all connectors tried everything nothing again after many e mails and a few weeks and sending them a video of NOTHING!!!....
Hi Lee,
Thank youthe video,
so this problem comes from the VCU. We will send you a new switch and a new VCU as soon as possible. Please replace both.
Once replaced, please let us know when the defective unit is ready for pick up.
Best regards,
Stark Future Team
I sent this....
I have had a message from DHL I have a delivery from you Monday next week not sure if that is both the parts or just one? I yet again find myself without the use of the bike.
If I added up all the time I have spent trying to find what is wrong with the bike and replacing parts you have sent especially the drive train I must have done a few weeks work on it. Then there is entry fees I have paid for events that I cannot ride in because the bike is broken again. How about you reimburse me for this at the same rate a stark dealer would charge?
Also these parts you have replaced under warranty are they just the same again meaning one has failed so every chance the replacement will do the same but hopefully for you the other side of the end of the warranty?
As said you redesigned the power train with a metal cover I am sure you did not do that for the fun of it you clearly saw there was a problem and this is the fix but you send me the old type replacement you know will fail.
All this yet you keep sending me messages of payment if I talk someone in to buying a stark, sorry but not a chance, unlike so many I insist on being honest.
Oh and STILL no fix for the sticky power switch?????
Stark replied....
Hi Lee,
Thank you for your message. We completely understand your frustration with the ongoing issues you’ve been experiencing with the bike, and we are truly sorry that this has affected your ability to ride and participate in events.
Regarding the DHL delivery scheduled for Monday, it should include VCU and Switch.
About the powertrain, we had a problem with the lid of the inverter that we changed on the first version. You now have an improved version of this. Which no longer has the previous problems.
As for the reimbursement request, while we can’t guarantee compensation at the rate of a Stark dealer, we can offer you a goodwill gesture like a bodykit or something else?
Best regards,
Stark Future Team
I replied....
“As for the reimbursement request, while we can’t guarantee compensation at the rate of a Stark dealer, we can offer you a goodwill gesture like a bodykit or something else? “
Would you do 2 weeks worth of work for £120 the price of a body kit?
To be honest I would prefer to do the work myself that way I know it is done correctly I have had some very bad experience with motorcycle dealerships in the past but come on be fair!
A pair of 18 and 21 inch wheels complete with tyres, brake discs and sprocket ready to use sounds more like it.
Sun is shining this week the field/track behind our house is dry but the kids have to use our electric ktm freeride and a Surron whilst the £11,000 Stark Varg sits there broken again waiting for parts!
Stark replied...
Hi Lee,
Thank you for the feedback.
Precisely. We offer customers the possibility to work on their bikes themselves, for their convenience of not having to load the bike on a van or trailer, take it to the dealer, having to travel there, be subject to dealer work load availability, etc. We believe this is a good service and fair value for customers already.
Also please understand that owning a VARG is the same as to owning a piece of equipment or machinery from any other manufacturer. Though we strive to manufacture a highly reliable and quality product, you will experience problems at some point.
Though we continously work to improve the VARG, it's equally important to follow the recommendations in the VARG Owners Manual on how to operate and maintain the VARG.
The offer for the body kit is still valid. Unfortunately, we won't be able to meet your expectations about the remaining parts.
Please let us know once we can collect the parts replaced under warranty and if we should proceed in shipping you the body kit as goodwill.
Best regards,
In amongst all this had a few times the bike refused to charge or run but not in my e mails because stark are closed friday to monday when most ride there bikes. Also once went to put it on charge but the phone would not do anything, again stark closed eventully wiped the phone clean and start again... a few more hours of my life wasted, why cheap out on some crappy phone everything else uses a proper wired in display.
Also many e mails asking about phone falling out, side stand power switch all replied with yet another fob off, got no intension of fixing these issues.
Water in second drivetrain gearbox oil even though I make sure to blank off the breather pipe they said they were coming up with a one way valve for.... another fob off.
Charging problem will not charge at full speed chance will run of of battery at a days motocross practice, sessions.
Reply was some safety thing plugs getting hot, they shout about it when they increase the range but keep it quiet when they reduce it.
Motor/transmission noise getting louder and water in gearbox oil but stark are not very interested, have me taking the front sprocket off and sending a photo of the seal spacer shaft area, hardly anything on it but say seal and spacer need replacing but I have to pay for it, the transmission is 6 months old!!! My 17 wrf 450 still has the same one without a problem.... just another fob off but I told them if the transmission locks up and causes an accident I have raised it with them there call.
All that for 59 hours use!