Problems with Charging

[avanhorn1118]

Has anyone else had the problem with their stark not charging? The LED light is supposed to be blue but mine is yellow.

 

[fred900]

Just happened to me today, the plug wasn't in all the way. Pressed it in till it clicked and it started charging.

 

[Swank171]

I just got mine and I’m fighting this…..took stand apart to get enough cord to plug in…testing voltage on both sides of plug. Have an adapter plug to go to 120…bike refuses to charge.

Bummer is I haven’t even ridden it more than 10 minutes. Delivered yesterday with 20% and will not take a charge…not sure what’s worse. Waiting 2 plus years and not having or having it and not being able to ride it.

 

[fred900]

If you got the 120 adapter plug off amazon it doesn't work. You have to make your own. There is a thread in the charging section showing you how to make the adapter.

 

[Swank171]

I’ll have to go find that….had no idea I’d be doing this. From what I recall the bike came with an adapter.

can’t lie….im a little irritated.

 

[Swank171]

Got mine at Home Depot. It’s a L14 30a female and a 5 15 male

If anyone has the link to that thread let me know….been trying to find it on a search and getting nothing.

 

[rayivers]

Stark sells the US 240V-120V adaptor plus US 120V and 240V power cords. The first place I'd call would be a US Stark dealer, who might well have one or more in stock.

 

[Swank171]

Out of stock everywhere I’ve looked and called.

Found the alta write up on making one but gonna wait for someone who knows if it’ll work with the stark charger. I remember hearing it was pretty much the same charger as the alta but I don’t know that for a fact.

 

[Swank171]

Out of stock everywhere I’ve looked and called.

Found the alta write up on making one but gonna wait for someone who knows if it’ll work with the stark charger. I remember hearing it was pretty much the same charger as the alta but I don’t know that for a fact.

Update.

Went to Home Depot and followed the Alta adapter plug directions laid out on here by the OG forum members.

It is the same wiring and anyone looking to get hands on one can make it for pretty cheap at Home Depot.

I attached the diagram I used for this that I found by @schwankl

Thanks for that!! Got me out of a pinch for sure.

 

[fred900]

Glad you found it!!!

 

[jcozine]

I'm running into the same issue. The 120v adapter the dealer gave me has the X and Y pins switched from the diagram above, but they were at least able to get it from 20%-52% overnight so I assume that's not the issue. I got it home and can't even get charging to start- just a yellow light.

 

[jcozine]

Update- green wire inside the NEMA 6-50 plug was el scorcho, a victim of the insulation stripping issue others have seen.

 

[C Diddy]

Found this website searching for the yellow light charging problem. Mine was a new one. Had the air fryer turned on at the same time started a charge. Had a yellow light. Voltage must have been pulled down. Just so happens all of our GFCI plugs are on the same circuit breaker.

 

[Chaconne]

Found this website searching for the yellow light charging problem. Mine was a new one. Had the air fryer turned on at the same time started a charge. Had a yellow light. Voltage must have been pulled down. Just so happens all of our GFCI plugs are on the same circuit breaker.

Yikes good catch. I have switched over to charging my bike from solar with an EcoFlow. I have some shared E I could use, but was worried of knocking out other's garage door openers/lighting since it services more than me.

 

[r6roadracer]

Hey all. Also having the non charging issue. This is the first time I’m charging it. The 120 adapter I was using had the ground correct but the hot and neutral switched from the diagram above. I resolved that and still no charge.

I then pulled apart the plug on the charger and just going by wire color, it looks like it is wired wrong from the factory as can be seen in picture. I would like to confirm that before changing anything. Can anyone with a working charger undo the two screws in the plug and pull apart and confirm wire colors/locations? This all assumes they landed wires correctly inside the charger too.

This is very frustrating for a brand new bike.

 

[r6roadracer]

View attachment 11550Hey all. Also having the non charging issue. This is the first time I’m charging it. The 120 adapter I was using had the ground correct but the hot and neutral switched from the diagram above. I resolved that and still no charge.

I then pulled apart the plug on the charger and just going by wire color, it looks like it is wired wrong from the factory as can be seen in picture. I would like to confirm that before changing anything. Can anyone with a working charger undo the two screws in the plug and pull apart and confirm wire colors/locations? This all assumes they landed wires correctly inside the charger too.

This is very frustrating for a brand new bike.

I figured it out. It was the insulation not being stripped back enough on the wires where they terminate in the charger plug. I corrected the issue and it is charging fine.

Also for anyone wondering, I did find a YouTube video where he states they don’t use the same color conventions for conductor purpose in the EU as we do in the US. So the wiring in the picture I posted was “correct”. I also confirmed this by checking that the black wire had continuity with the chargers body. I had to pull the front cover off the Stark stand and check for continuity directly on the charger body. It looked like all metal connections to the stand but it wasn’t making continuity with the stand. I assume the paint or coating on the stand was insulating it just enough to prevent the meter reading continuity (my meter batteries also are tired I think so maybe didn’t have enough to overcome whatever resistance was added with the stand).

 

[r6roadracer]

I figured it out. It was the insulation not being stripped back enough on the wires where they terminate in the charger plug. I corrected the issue and it is charging fine.

Also for anyone wondering, I did find a YouTube video where he states they don’t use the same color conventions for conductor purpose in the EU as we do in the US. So the wiring in the picture I posted was “correct”. I also confirmed this by checking that the black wire had continuity with the chargers body. I had to pull the front cover off the Stark stand and check for continuity directly on the charger body. It looked like all metal connections to the stand but it wasn’t making continuity with the stand. I assume the paint or coating on the stand was insulating it just enough to prevent the meter reading continuity (my meter batteries also are tired I think so maybe didn’t have enough to overcome whatever resistance was added with the stand).

Also, if anyone is curious, back at my breaker panel I was pulling about 16.5 amps on the 120 circuit when charging. (Total was 17.5 but I have some small load on there that was pulling just under 1 amp).

 

[Gtrbo1]

Just to add on the charger issues. My plug was wired the same way In above photos. My 110 would not work and that was with the OEM Stark adapter. My 220 worked but I didn’t know it should’ve been charging faster. The bad part is I was getting shocked/zapped when I touched the stand or even the bike while it was charging onto 220. Another member on this site helpEd me with where the wire should be in the plug. That’s where the problem is. My problem was how it was attached to the charger not the actual plug. What was telling is an extension cord for my 220 had the green wire going where the stark has the black wire going. Now going back-and-forth with Stark on this, they sent me a new charger and I plugged it in and everything worked fine. Now my 110 works fine and my 220 charges very quickly. My guess is the charger itself was wired improperly based on what’s previous mentioned as color differences between the US and EU. I feel like Stark is catching up to this.

 

[Chaconne]

Just to add on the charger issues. My plug was wired the same way In above photos. My 110 would not work and that was with the OEM Stark adapter. My 220 worked but I didn’t know it should’ve been charging faster. The bad part is I was getting shocked/zapped when I touched the stand or even the bike while it was charging onto 220. Another member on this site helpEd me with where the wire should be in the plug. That’s where the problem is. My problem was how it was attached to the charger not the actual plug. What was telling is an extension cord for my 220 had the green wire going where the stark has the black wire going. Now going back-and-forth with Stark on this, they sent me a new charger and I plugged it in and everything worked fine. Now my 110 works fine and my 220 charges very quickly. My guess is the charger itself was wired improperly based on what’s previous mentioned as color differences between the US and EU. I feel like Stark is catching up to this.

Yes glad they are on it. But Stark probably wants to tighten it down on the QA especially for electrical connections. All it will take is one fire or somebody getting a good zap and the bad PR will be like a snowball. The dealer I bought my bike from went through charging my bike before I got it.