Stark varg support is the worst

[AgileMike]

I don't know the situation of the OP at all, but having ridden Starks since November 2023 and spoken with quite a few Stark owners at MX races, my opinion is this:
1. Many dealers are not familar with Starks or electric dirt bikes in general. They are not good at troubleshooting them. Many dealers view Starks as a fad that will soon fade, thus it's not worth the time to become knowledgable. Everyone I've talked to with major Stark issues is relying on their dealer to fix their bike.
2. If you rely on your dealer to fix your Stark, you many have major issues due to #1 above.

I work in the construction industry and it took plumbers about 10 years to become proficient at working on tankless water heaters. They loved tanked water heaters with 70 year old technology and complete refused to understand/debug tankless water heaters. Eventurally they begrudgingly began working on them.

In a decade, dealers will be great at working on electric dirt bikes. Until then, it's probably better to call Stark support yourself, as you are more motivated to get your bike going than the dealer is. And Stark support is generally great.

 

[AL_V]

And Stark support is generally great.

I agree, but they are getting much slower lately.

 

[DaveAusNor]

I agree, but they are getting much slower lately.

This is probably due to them having maybe 10,000 bikes out in the wild now as opposed to a few thousand. And most of the team focused on getting deliveries out of the door. Hopefully they increase the amount of man hours on their support team as time goes on.

 

[OpaTsupa]

This is probably due to them having maybe 10,000 bikes out in the wild now as opposed to a few thousand. And most of the team focused on getting deliveries out of the door. Hopefully they increase the amount of man hours on their support team as time goes on.

I experienced poor communication with Stark while attempting to place an order, but I must forgive them when I see all the dumb complaints from the new owners floating around.
Dealing with that sort of correspondence deserves it's own level of hell.

 

[DaveAusNor]

I experienced poor communication with Stark while attempting to place an order, but I must forgive them when I see all the dumb complaints from the new owners floating around.
Dealing with that sort of correspondence deserves it's own level of hell.

Yes, I agree. It seems like many new owners haven't even opened the manual or watched the unboxing/assembly video

 

[Beagle]

One problem they're facing with scaling up so fast is the lack of training for their 400+ dealers. And of course scaling up online support.
Even more so when you're past early adopters and start tapping into more casual riders.
Growing pain (for everyone involved!).