Stark varg support is the worst

[drehwurm68]

How about first sending an email without and explain in text?

That's what I did, then they wanted the video. Seems like no e-mail with a video attached is received as I'm only getting replies (24-48 hours) to text only mails. Nevertheless I only get an error msg when the attachment is larger than 25Mb, everything else seems to go through AFAICT from my side.

Michael

 

[Erwin P]

That's what I did, then they wanted the video. Seems like no e-mail with a video attached is received as I'm only getting replies (24-48 hours) to text only mails. Nevertheless I only get an error msg when the attachment is larger than 25Mb, everything else seems to go through AFAICT from my side.

Michael

What if you uploaded the video somewhere and send them the link?

 

[drehwurm68]

What if you uploaded the video somewhere and send them the link?

Already did that using Google Drive - waiting for the results!

Michael

 

[Erwin P]

And to put the whole worst helpdesk taking forever thing into perspective.

We once had a warranty case with a rear shock on a Kawasaki streetbike. We had to contact a dealer. Make an appointment with said dealer (and those are busy). They had yo examen the thing. Report to Kawasaki importer. Send it to Kawasaki importer. They had to examine it. Send a new one to the dealer wich whom we could make an appointment.
Everything was smooth sailing and went by the book. Still it took almost a month to get the bike riding again.

That is a big OEM.

 

[drehwurm68]

On the other hand you have dealers that will take parts of off new bikes to get yours running so I guess it can go either way. But what do you do if you start going in circles as they want a video which when it is sent never gets to its destination and then you send a mail without a video where in reply they want you to send a video that ....

Michael

 

[Chaconne]

On the other hand you have dealers that will take parts of off new bikes to get yours running so I guess it can go either way. But what do you do if you start going in circles as they want a video which when it is sent never gets to its destination and then you send a mail without a video where in reply they want you to send a video that ....

Michael

How about they pony up for a dropbox where customers can drop off necessary information like videos. If they are going to try to do customer service they need basic business tools. Its like 1985 all over again.

 

[Erwin P]

On the other hand you have dealers that will take parts of off new bikes to get yours running so I guess it can go either way. But what do you do if you start going in circles as they want a video which when it is sent never gets to its destination and then you send a mail without a video where in reply they want you to send a video that ....

Michael

Well i got my new battery of a showroom Stark so i could race that weekend.
There are dealers. Just not as much as the big street OEM's.

 

[Chaconne]

Well i got my new battery of a showroom Stark so i could race that weekend.
There are dealers. Just not as much as the big street OEM's.

This is so true.

Plus, there are good dealerships with guys who actually ride and sell Starks and treat their customers good and are ambassadors for the brand, and then there are others just looking to be stealerships.

Here in the Northeast USA I do business with MotorbikesPlus in New Hampshire. I bought my KTMs there previously and waited to buy my Starks until they carried them. Ya they are really busy, but I know if I need something they will get it done and treat me and my Stark no different than me and my KTMs or other brands they carry.

 

[drehwurm68]

Good news. Today I've got an e-mail from Stark support saying that the could review the videos from the Google Drive links provided and that they will send me replacement parts with no further questions asked

Unfortunately no mentioning of a reason why the e-mails with appended videos just vanished. Naturally I did check from my side that everything works with sending the e-mails in question from different accounts and providers to myself - worked as supposed. I assume others must have been successful in e-mailing videos to Stark support, but maybe there have been other failures as well. Is there a FAQ or sticky somewhere on this site where a warning and the alternate way with proving links to the files could be posted?

Michael