"
Thank you for your feedback.
We recognize that, in some cases, customer expectations may go beyond what is reasonably feasible, not necessarily justified by an issue our product may be experiencing, but rather due to individual perspectives. While we are committed to building a high-quality product, it is inevitable that it may experience issues at some point or another. If this type of experience is not acceptable to you, it may simply be that this product is not fit for you.
We remain dedicated to continuously improving our services and providing the best possible support engaging in constructive dialogues with our customers.
If there’s anything else we can do for you at this moment, please let us know. We'll provide you with an update regarding your bike once we have any.
Best regards,
Stark Future Team"
so the bike will not turn on, dead for 1 month so far, ive complained to them over the prior months im having battery issues, their response is that the issue isn't the bike, its my expectations........ or my perspective .
That is one f-ed up response from them. Wow.
I can't believe they are letting their people send out communications like that. I worked in call centers for years in various roles, primarily training and training course development for customer service reps, tech support reps, sales and marketing staff. A communication like that would be a huge red flag for us and after discussions around not communicating like that, if it continued, that person would be let go.
If you haven't already done all this, my advice would be to try to communicate as calmly as you can and ask them for a status update, ask them next steps, ask them if there is anything you can do to move things along. Politely reminding them again how long your bike has been down.
They really should be bending over backwards to help you out.
I have heard that Stark does not pay out appropriately for warranty repairs to dealers so dealers do not do warranty work with any urgency, basically leaving the bikes to sit until they can get around to them. Not sure if this is true, or is just isolated to a few dealerships.
Stark's remote "we'll get back to you when we can" customer support with no direct phone calls is one of the things that has me hesitant to buy one. Although of course there are many that are getting good customer service and warranty support from them.
I'm sorry you are dealing with all this and I hope you get some resolution soon.
