EX 80 hour service.

[Lost]

So I'm at 70 hours with my EX and thought I'd preempt the 80 hour service and speak with Stark.

I emailed them and suggested one of the following:

1. Can Stark do it themselves at the factory? My thinking was, I'm 30 minutes away, and it would be free data for their engineers to look over an actual customer bike.

2. I'm happy to do it myself, but wanted confirmation that they would not void my warranty.

They responded that they had no interest in looking at my bike (fair enough) and stated that I could not do it myself, warranty voided if I do. Ok. Then sent me some links to find a dealer which turned out to be dead links...
At this point I gave up with them. So had a look myself, unfortunately no one is exactly local. It is what it is.

Then I got some chaser emails from them asking for more info?

Pointed out that they sent some dead links and a very "Look for yourself" tone so saw no need to go back to them.

They've now asked that I send my bike back to the dealer I ordered from. He's in Madrid and I'm in Barcelona (6 hour drive one way).

I feel like I'm losing my mind every time I speak to Stark...

What have others done when it comes to servicing when there is no local dealership? Suck it up and get it there? Void the warranty?

 

[Beagle]

I think in France (maybe in Europe as well?) this kind of practice is illegal for cars. You can go to any professional garage (multi brand service or whatever) and it would not void the warranty.
You can also do the work yourself provided you keep receipt of the parts you replaced and so on.

Now for motorcycles I'm not sure.

It looks like they have 3 dealers in Barcelona, that can't possibly void the warranty to go with an official Stark dealer!?

 

[AL_V]

I have 2 mx1.0 Starks, one has over 400 hours, but still under warranty, and they have continued to honor warranty claims without ever asking if I did any scheduled maintenance, much less who did it.
I am in the US if that matters.

 

[Lost]

I think in France (maybe in Europe as well?) this kind of practice is illegal for cars. You can go to any professional garage (multi brand service or whatever) and it would not void the warranty.
You can also do the work yourself provided you keep receipt of the parts you replaced and so on.

Now for motorcycles I'm not sure.

It looks like they have 3 dealers in Barcelona, that can't possibly vois the warranty to go with an official Stark dealer!?

I thought (and still think) that what your saying is correct. I should be able to do it with no repercussions. I'm actually a classic vehicle restorer by trade, and this is the easiest thing I've ever worked on.

I also just reread my email from them. It says: "For the 80-hour service to be recorded under warranty, the inspection must be carried out by an authorized Stark Future dealer." Dug a little deeper on my bikes profile and there is a section listing all the service history. TBH I'd rather do the work myself.

As for the dealers in Barcelona I looked into it myself during the email shenanigans, I'm between 1.5 and 2 hours from 2 of them and the last is 45 minutes. That one is a bicycle shop...

 

[Lost]

I have 2 mx1.0 Starks, one has over 400 hours, but still under warranty, and they have continued to honor warranty claims without ever asking if I did any scheduled maintenance, much less who did it.
I am in the US if that matters.

That's very useful information. Really adds credence to my thinking. Personally I prefer doing all maintenance on my stuff myself as A. I can and B. With 6 cars and 3 bikes servicing would cost a fortune!

 

[Karinshi]

what exaclty do we need to do at 80hours that will void warranty i we do it ourselfs? the bike is very easy to work on

 

[Lost]

what exaclty do we need to do at 80hours that will void warranty i we do it ourselfs? the bike is very easy to work on

Check the motor gears for sign of damage. That's it.

 

[Karinshi]

Check the motor gears for sign of damage. That's it.

im starting to think that the hours count on my bike is off... did you really made 80hours just now? or you dont use the bike much or i use it a lot... i have 43 hours with 700km on the odo with just 2 months with the bike... that doesnt makes sense to me now that i think about it

 

[Beagle]

im starting to think that the hours count on my bike is off... did you really made 80hours just now? or you dont use the bike much or i use it a lot... i have 43 hours with 700km on the odo with just 2 months with the bike... that doesnt makes sense to me now that i think about it

Hey Karinshi, face it, you're just a slow rider

Just kidding, of course it depends on the kind of riding you do. Not sure if total time could be just "on" time, like if you're chatting or having a snack or whatever, does the "time meter" still run?

 

[Karinshi]

Hey Karinshi, face it, you're just a slow rider

Just kidding, of course it depends on the kind of riding you do. Not sure if total time could be just "on" time, like if you're chatting or having a snack or whatever, does the "time meter" still run?

traveling 700km in 43 hours means that my average speed was 16km/h... and thats absolutely wrong hahaha i got the supermoto set up from nearly day 1 and im going superfast at the moment... the other day i drained 54% battery in just 14km on a high speed road... i reach 155km/h with 15/47 sprockets

hours count seems wrong at the moment... Someone on the forum mentioned it the other day in one of the threads, and Stark confirmed that his bike really did have fewer hours, although now I don't remember if this person's problem was with the hours or the mileage...

 

[Lost]

im starting to think that the hours count on my bike is off... did you really made 80hours just now? or you dont use the bike much or i use it a lot... i have 43 hours with 700km on the odo with just 2 months with the bike... that doesnt makes sense to me now that i think about it

Although it is my "daily", I have 8 other vehicles to use as well. That and having a family and off roading was banned due to swine fever...

 

[Lost]

traveling 700km in 43 hours means that my average speed was 16km/h... and thats absolutely wrong hahaha

Remember that the timer is ticking over every time you stop, as soon as you start etc...

 

[Proxxon]

traveling 700km in 43 hours means that my average speed was 16km/h... and thats absolutely wrong hahaha i got the supermoto set up from nearly day 1 and im going superfast at the moment... the other day i drained 54% battery in just 14km on a high speed road... i reach 155km/h with 15/47 sprockets

hours count seems wrong at the moment... Someone on the forum mentioned it the other day in one of the threads, and Stark confirmed that his bike really did have fewer hours, although now I don't remember if this person's problem was with the hours or the mileage...

That was me, and it was/is about mileage that went up 300km without riding the bike. They still working on a solution.

 

[Lost]

That was me, and it was/is about mileage that went up 300km without riding the bike. They still working on a solution.

I'd put money on them not...
Stark could easily remote in, change the odometer and done.

 

[Bodo]

I'm looking into the SM manual

chapter 4: initial assembly is fine for drivers
chapter 6: Cleaning and Maintenance
In order to keep your motorcycle in good condition it must be inspected and maintained at regular intervals. <Maintenance: no exclusion of driver>
Repairs shall only be done by a qualified and trained technician who is familiar with repairing similar products. <Repairs: limited to qualified people>

Looking at the 6.1.1 Before and after every ride inspection tables, all inspections are trusted to the driver. However, for each point where you'd need a workshop or Stark support there is an entry in the If not OK-column:



Similar, in 6.1.2 Service intervals, there is a Frequency-column:


...

It's easy to filter what Stark expects to be done by a workshop. They don't limit what workshop, so from a local legal point of view, it can be your own, an independent or an authorised workshop. I guess the same applies for what they mean who may do repairs further above.

To close the loop, I've asked Sam (replied in German, so I wrap that up):

Reguläre Wartung (Kontrollen, Flüssigkeiten, Kette, Bremsen, Verschleißteile) kannst du grundsätzlich selbst oder in einer freien Werkstatt durchführen, aber die Garantie kann eingeschränkt werden, wenn es zu falscher oder unzureichender Wartung kommt oder wenn nicht autorisierte Reparaturen/Modifikationen, nicht freigegebene Zubehörteile oder nicht originale Teile verwendet werden.

Für Arbeiten, die in Richtung Garantiereparatur gehen, sollte vorab eine Freigabe über den Support erfolgen, und es ist wichtig, Nachweise/Belege zu behalten (was gemacht wurde, welche Teile verbaut wurden). Offizielle Reparaturanleitungen findest du hier.

Warranty will be limited when maintenance has been done wrongly or incomplete, or when non-authorised repairs/mods have been made.
My interpretation: You'd need to document your work a little more than a trusted workshop does; ie. Stark will assume that mechanics in an authorised workshop will be qualified, anyone else would need to also document how that's been qualified (to be safe); ie. I did not overfill the oil while replacing it by checking the level at the indicator plug.

Same goes for parts: you will always be safe when using that original €3 copper ring to seal the oil plug. When using one from your own collection: it's unused, got the same dimensions/shape and is copper, not steel, etc.

 

[Proxxon]

I'd put money on them not...
Stark could easily remote in, change the odometer and done.

Already had 2 video call meetings, the 'regular' support team can't simply change the ODO. The dev team is working on a patch.
Besides the mileage I was also working with them on the latest update features that don't work. (safe charge, map light brightness,..)