EX 80 hour service.

[Lost]

So I'm at 70 hours with my EX and thought I'd preempt the 80 hour service and speak with Stark.

I emailed them and suggested one of the following:

1. Can Stark do it themselves at the factory? My thinking was, I'm 30 minutes away, and it would be free data for their engineers to look over an actual customer bike.

2. I'm happy to do it myself, but wanted confirmation that they would not void my warranty.

They responded that they had no interest in looking at my bike (fair enough) and stated that I could not do it myself, warranty voided if I do. Ok. Then sent me some links to find a dealer which turned out to be dead links...
At this point I gave up with them. So had a look myself, unfortunately no one is exactly local. It is what it is.

Then I got some chaser emails from them asking for more info?

Pointed out that they sent some dead links and a very "Look for yourself" tone so saw no need to go back to them.

They've now asked that I send my bike back to the dealer I ordered from. He's in Madrid and I'm in Barcelona (6 hour drive one way).

I feel like I'm losing my mind every time I speak to Stark...

What have others done when it comes to servicing when there is no local dealership? Suck it up and get it there? Void the warranty?

 

[Beagle]

I think in France (maybe in Europe as well?) this kind of practice is illegal for cars. You can go to any professional garage (multi brand service or whatever) and it would not void the warranty.
You can also do the work yourself provided you keep receipt of the parts you replaced and so on.

Now for motorcycles I'm not sure.

It looks like they have 3 dealers in Barcelona, that can't possibly void the warranty to go with an official Stark dealer!?

 

[AL_V]

I have 2 mx1.0 Starks, one has over 400 hours, but still under warranty, and they have continued to honor warranty claims without ever asking if I did any scheduled maintenance, much less who did it.
I am in the US if that matters.

 

[Lost]

I think in France (maybe in Europe as well?) this kind of practice is illegal for cars. You can go to any professional garage (multi brand service or whatever) and it would not void the warranty.
You can also do the work yourself provided you keep receipt of the parts you replaced and so on.

Now for motorcycles I'm not sure.

It looks like they have 3 dealers in Barcelona, that can't possibly vois the warranty to go with an official Stark dealer!?

I thought (and still think) that what your saying is correct. I should be able to do it with no repercussions. I'm actually a classic vehicle restorer by trade, and this is the easiest thing I've ever worked on.

I also just reread my email from them. It says: "For the 80-hour service to be recorded under warranty, the inspection must be carried out by an authorized Stark Future dealer." Dug a little deeper on my bikes profile and there is a section listing all the service history. TBH I'd rather do the work myself.

As for the dealers in Barcelona I looked into it myself during the email shenanigans, I'm between 1.5 and 2 hours from 2 of them and the last is 45 minutes. That one is a bicycle shop...

 

[Lost]

I have 2 mx1.0 Starks, one has over 400 hours, but still under warranty, and they have continued to honor warranty claims without ever asking if I did any scheduled maintenance, much less who did it.
I am in the US if that matters.

That's very useful information. Really adds credence to my thinking. Personally I prefer doing all maintenance on my stuff myself as A. I can and B. With 6 cars and 3 bikes servicing would cost a fortune!

 

[Karinshi]

what exaclty do we need to do at 80hours that will void warranty i we do it ourselfs? the bike is very easy to work on

 

[Lost]

what exaclty do we need to do at 80hours that will void warranty i we do it ourselfs? the bike is very easy to work on

Check the motor gears for sign of damage. That's it.

 

[Karinshi]

Check the motor gears for sign of damage. That's it.

im starting to think that the hours count on my bike is off... did you really made 80hours just now? or you dont use the bike much or i use it a lot... i have 43 hours with 700km on the odo with just 2 months with the bike... that doesnt makes sense to me now that i think about it