Charging question-bike won't take a charge

[Greenthmskibum]

Charging question-apparently I left the bike on after riding yesterday and it drained the battery. I plugged it in this morning and I can't seem to initiate charging. Power button press gets a red light, no blue light. Any ideas/advice?

 

[Theo]

If I recall correctly, when I leave the bike engaged it will automatically switch to neutral after some inactive time, I think a minute, and then it will automatically switch to standby after some minutes of inactivity.
Therefore, I think that you can't leave it on.
What was the status of the LED light before you connected the charger?

 

[Greenthmskibum]

If I recall correctly, when I leave the bike engaged it will automatically switch to neutral after some inactive time, I think a minute, and then it will automatically switch to standby after some minutes of inactivity.
Therefore, I think that you can't leave it on.
What was the status of the LED light before you connected the charger?

Kinda what I figured when I turned the bike off with 30% battery remaining. It sat in my truck overnight and I unloaded it in the morning, and got a solid red light when I tried to turn it on before connecting the charger. Now I've removed the plastics, unplugged the battery, checked for loose wires, and still getting the same result, whether the battery is connected or not. I contacted Stark Support, and haven't heard back.

 

[blbills]

This same thing happened to me last week. After several exchanges with Stark it was determined that I'd need a new battery. Still waiting on the battery. Not good. I've heard of 3-4 of these accounts so I'm concerned there's something systemic going on. I hope Stark gets their act together and addressed it. Mine happened after draining the battery down to 1% so I'm suspicious that it has something to do with very little margin on the low end of the pack with the recent range enhancement software update...

 

[PsychoBunny]

One thing I noticed but need to confirm is that the bike has to be powered on to charge and if that is correct then if you have a dead battery you won't be able to power it on to charge it. If you leave the bike in standby mode which is the default after you hold the power button then it will drain the battery.

To prevent the battery from draining 100% be sure to turn the bike off, meaning no blinking red light. You have to hold the + n - buttons until the flashing light blinks 5 times then a white light will flash once that is how you know the bike is actually powered off. The blinking red will go away once it is off.

I mention all this because my bike was charging then got to like 90% and stopped, I had to power the bike back on to get it to keep charging. Also, when I first got the bike I plugged in the charger and nothing happened until I powered it on, so long story short it could be a bug or something but definitely be sure to exit standby mode when you are done for the day until we get some clarity on this.

 

[Scout.jordan]

Charging question-apparently I left the bike on after riding yesterday and it drained the battery. I plugged it in this morning and I can't seem to initiate charging. Power button press gets a red light, no blue light. Any ideas/advice?

Did you figure out the fix? This just occurred to me today and i’m super bummed out herring that i might need a new battery from the previous replies. I messaged stark, but figured i’d ask on here if you figured out the fix, please let me know. Thanks.

 

[AL_V]

One thing I noticed but need to confirm is that the bike has to be powered on to charge and if that is correct then if you have a dead battery you won't be able to power it on to charge it. If you leave the bike in standby mode which is the default after you hold the power button then it will drain the battery.

To prevent the battery from draining 100% be sure to turn the bike off, meaning no blinking red light. You have to hold the + n - buttons until the flashing light blinks 5 times then a white light will flash once that is how you know the bike is actually powered off. The blinking red will go away once it is off.

I mention all this because my bike was charging then got to like 90% and stopped, I had to power the bike back on to get it to keep charging. Also, when I first got the bike I plugged in the charger and nothing happened until I powered it on, so long story short it could be a bug or something but definitely be sure to exit standby mode when you are done for the day until we get some clarity on this.

Mine charges just fine without turning it on (but in standby with flashing red light).
I always plug into the bike before powering the charger, not sure if that matters...

 

[Erwin P]

Had the same, needed a new battery.
They send me to a dealer where i could take one out of the showroom bikes since they felt for me i otherwise had to mis a race 2 days later.

 

[chrismx72]

I seem to have experienced this same issue this morning. i ran the bike down to 1% charge on my last outing as iv always been told that its good to run a full recharge cycle on any battery every now and then. Put it back in the garage (on charge), pulled it out before work this morning and it wouldn't turn on, just a solid red light when pressing the power button. tried various different procedures on connecting the charger then turning plug on at the wall, or other sequences, tried holding power button, tried performing a reset but nothing.

Not happy at all, if anyone had seen my last post on here it was a long while ago when i received the bike on delivery, with in 30mins of riding the powertrain module completely pooped its self. so i had to wait weeks for a new one to arrive which my local dealer done for me as its quite an extensive task to change and i didnt feel that it was my place to repair a brand new bike id just spend £10k+ on.

Fossil fuel bikes are calling me again i feel.

 

[chrismx72]

I seem to have experienced this same issue this morning. i ran the bike down to 1% charge on my last outing as iv always been told that its good to run a full recharge cycle on any battery every now and then. Put it back in the garage (on charge), pulled it out before work this morning and it wouldn't turn on, just a solid red light when pressing the power button. tried various different procedures on connecting the charger then turning plug on at the wall, or other sequences, tried holding power button, tried performing a reset but nothing.

Not happy at all, if anyone had seen my last post on here it was a long while ago when i received the bike on delivery, with in 30mins of riding the powertrain module completely pooped its self. so i had to wait weeks for a new one to arrive which my local dealer done for me as its quite an extensive task to change and i didnt feel that it was my place to repair a brand new bike id just spend £10k+ on.

Fossil fuel bikes are calling me again i feel.

New battery arrived in 5 days . I have to say stark outstand me with their customer service. Annoying that it broke but so impressed with their response time.

 

[Foss]

So if I am understanding this correctly. The battery can be brand new… and if it depletes to absolute 0% there is no way for the stand to detect the battery and start charging?? So at this point the battery is bricked… even though it is a day old battery, brand new.

 

[AL_V]

So if I am understanding this correctly. The battery can be brand new… and if it depletes to absolute 0% there is no way for the stand to detect the battery and start charging?? So at this point the battery is bricked… even though it is a day old battery, brand new.

All I can say is "I doubt it." There is a Battery management system that should not allow it to be completely depleted.
Of course, if something is malfunctioning, then most anything is possible.

 

[Foss]

All I can say is "I doubt it." There is a Battery management system that should not allow it to be completely depleted.
Of course, if something is malfunctioning, then most anything is possible.

But eventually it can be depleted if left unattended and in the right conditions… but this isn’t a device like a mobile phone where if it completely depletes you can plug back into an outlet and expect it to turn back on.

The end user needs the ability to bring a battery back to life… if something like this happens what is the process to turn it back on lol?