Stark varg mx not charging

[Stjin]

When i plug in the charger the light turns blue and the app says charging. But its not charging and the ventilator of the charger doesn’t turn on.

Im waiting for a response of stark support, in the meantime i try to figure out the problem myself.

Anyone else had this problem? And how to solve this?

 

[AgileMike]

There were some chargers that had bad wiring from the factory on the 220v cable. Worth checking on because it only takes about 2 minutes to dis-assemble the charge plug.
It causes intermittant/no charge situations for us.

Check your Stark Varg charger plug

Check your charger wires mine were not stripped far enough to create a good contact.

electricdirtriders.com

 

[AL_V]

When i plug in the charger the light turns blue and the app says charging. But its not charging and the ventilator of the charger doesn’t turn on.

Im waiting for a response of stark support, in the meantime i try to figure out the problem myself.

Anyone else had this problem? And how to solve this?

I just had the same problem; everything appears to be charging except “Current Charging Power” displays “-kW”
I suspected my charger was the problem.
I opened a support request with Stark, but they are getting slower, so I took my bike to the closest dealer which is one hour away, and plugged their charger into my bike and it started charging normally.
So now I know my charger is bad, and hopefully they will send me a replacement ASAP.
P.S. i’ve had my bike for about 13 months, and I did have one with a bad plug, which I repaired 13 months ago.

 

[Stjin]

I just had the same problem; everything appears to be charging except “Current Charging Power” displays “-kW”
I suspected my charger was the problem.
I opened a support request with Stark, but they are getting slower, so I took my bike to the closest dealer which is one hour away, and plugged their charger into my bike and it started charging normally.
So now I know my charger is bad, and hopefully they will send me a replacement ASAP.
P.S. i’ve had my bike for about 13 months, and I did have one with a bad plug, which I repaired 13 months ago.

Thanks, i have the European version so the plug is fine. Im currently emailing with them. I think they will send me a new charger tomorrow.

 

[AL_V]

Thanks, i have the European version so the plug is fine. Im currently emailing with them. I think they will send me a new charger tomorrow.

The newer chargers for the USA now have a molded plug, so that issue has been resolved.
I finally got a reply from support and now they want me to send them a video, even though I already sent a photo showing the blue LED and “-kW”
But since I took my bike to the dealer to charge, it’s now at 100%. So now not possible to make a video unless I discharge it some amount. I’m still hopeful this will not cause me to miss out on a riding weekend.