Stark varg support is the worst

[drehwurm68]

How about first sending an email without and explain in text?

That's what I did, then they wanted the video. Seems like no e-mail with a video attached is received as I'm only getting replies (24-48 hours) to text only mails. Nevertheless I only get an error msg when the attachment is larger than 25Mb, everything else seems to go through AFAICT from my side.

Michael

 

[Erwin P]

That's what I did, then they wanted the video. Seems like no e-mail with a video attached is received as I'm only getting replies (24-48 hours) to text only mails. Nevertheless I only get an error msg when the attachment is larger than 25Mb, everything else seems to go through AFAICT from my side.

Michael

What if you uploaded the video somewhere and send them the link?

 

[drehwurm68]

What if you uploaded the video somewhere and send them the link?

Already did that using Google Drive - waiting for the results!

Michael

 

[Erwin P]

And to put the whole worst helpdesk taking forever thing into perspective.

We once had a warranty case with a rear shock on a Kawasaki streetbike. We had to contact a dealer. Make an appointment with said dealer (and those are busy). They had yo examen the thing. Report to Kawasaki importer. Send it to Kawasaki importer. They had to examine it. Send a new one to the dealer wich whom we could make an appointment.
Everything was smooth sailing and went by the book. Still it took almost a month to get the bike riding again.

That is a big OEM.

 

[drehwurm68]

On the other hand you have dealers that will take parts of off new bikes to get yours running so I guess it can go either way. But what do you do if you start going in circles as they want a video which when it is sent never gets to its destination and then you send a mail without a video where in reply they want you to send a video that ....

Michael