Adding my experience as a Varg EX owner, US, delivered late 2025.
The video evidence issue resonates. I submitted 7 unlisted YouTube videos documenting a connectivity issue and explicitly asked Stark to confirm they'd reviewed the playlist. YouTube provides view analytics on unlisted videos. Six were never watched at all. One was partially watched once — and that exchange still produced the same boilerplate troubleshooting steps I'd already completed and documented. Sending a YouTube link instead of an attachment doesn't help if nobody clicks it.
That was issue number two. I've had seven in four months on an EX.
The one I'm currently fighting: a periodic drivetrain vibration every 3 seconds at all speeds above 45 mph, metallic debris on the magnetic drain plug, and grey oil on the last change. I have an engineering background so I wrote a Python optical flow analysis script and applied it to 38 minutes of ride footage. 198 distinct vibration peaks at a consistent 3-second interval regardless of speed or road surface. Speed-independent periodicity rules out tyres and suspension by definition.
Stark's response after reviewing the analysis: knobby tyres on tarmac.
Tyres don't put metal in gear oil. And a 3-second cycle that doesn't change with speed is not a tyre characteristic. A previous written response from Stark explicitly stated bearing damage from proper maintenance would be covered under warranty. That position has now been quietly reversed.
I've requested a video call with their engineering team. The ownership experience so far has been less "premium ownership journey" and more "self-guided adversity training." The bike is extraordinary. The support is not.
Video of the vibration:
Happy to share the Python analysis script with anyone dealing with a similar issue.
