I agree with
@brongle here.
Downloading data does require the bike to be in a certain mode. A human helping and describing the issue is a big plus as well.
We actually don't know their stance on these kind of apps. Only lead we have is the E clutch voiding the warranty, wich i think is understandable since it writes to the bike and is not tested by them.
It's just that nobody really wants to find out.
So far they have been good on me regarding warranty.
Lets also remember we are dealing with a very small very fast growing company here. From a couple of dozen to 400 employees in about 3 years doesn't give for the most experienced crew. I work in a factory as Proces Operator and our internal learning program takes about 4 years. Just to give you a sense of scale of schooling they have to get to their crew.
Not every negativity is born from evil or greed.