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In case you are just looking for the seat cover.

Sadly the only way for us to help you diagnose this issue is to bring it to a dealer.

There isn't a new recall; If you had the throttle issue taken care of, you should not need to go back as it is the latest firmware. Can you PM me your VIN so I can take a look?

I do not see an open order for a pack in the system. Please send an email to service@ with your information (VIN included) and we will take care of you.

This is correct.

Please send the info to service@ email address so we can take a look.

No date yet, but we are in the process of validating a revised design.

I am hopeful we will be able to ship out those 2 packs early next week. They have to ship ground as it is classified dangerous goods so expect up to 5 days transit.

Positive.

This is not quite correct: only a few 2017 MX bikes have a 80 degrees throttle and from my information all of them were for internal use (demos) so no customer should have one.

For reference, NHTSA did not "get involved." We reached out to them because we wanted to put our best foot forward and get their help to take care of this issue.

Sorry I dropped the ball. Could you PM me the details again?

We are working on fixing the manual. That will come with an updated service intervals table.

SM 1.3.1 (7/27/18) - support for additional 65-degree throttles SM 1.3 (7/27/18) - control 12V loads correctly during short-circuit events - improved isolation test logic - resolve isolation failures to inside/outside of charger - display warning for high humidity within battery - support for...

EX_1.2.1 (7/25/18) - support for additional 65-degree throttles EX 1.0.2 (5/9/18) - support for R charger EX 1.0.1: - improve battery state-of-charge estimator - shut down faster if battery is critically low - minor bug fixes

MX_1.5.1 (7/25/18) - support for additional 65-degree throttles MX 1.4.2 (6/5/18) - improve battery imbalance check logic - display warning for battery and module imbalance - display warning when vehicle type is unknown/not configured - minor bug fixes MX 1.4.1 (5/9/18) - minor improvements to...

To @AltaSF defense, they might have an older laptop that, under some circumstances, can be very slow to update firmware. It is a known issue and we think we will have a fix for that in the coming weeks.

We are working on making the FW version available to you via the display soon.

Thanks for the ping. There is usually years between a new technology being developed and the possibility to actually manufacture with it. Most of those discoveries will never even make it to that stage because they are not fit for the purpose. I guess we'll see in 5 years...

Please send an email to service@altamotors.co with all the details you can (video included please).