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  1. datadog

    Code 36 service required???

    The connectors on the R battery are different, designed for more connection cycles and easier to use, therefore the 19 harness is needed. As for the R battery making more power, that was never the main intention, it was longer use before thermal limiting. I think if you put a 17 MX and a 19 MXR...
  2. datadog

    Our own Alta software/firmware team -- Join in

    The batteries are exactly the same. Improvements were made to manufacturing processes to prevent the issue from reoccurring. You would not be able to see those changes.
  3. datadog

    POLL - Have you had problems that required support from Alta Motors?

    Probably not caused by any riding behavior. It's a voltage imbalance within one or more of the battery modules. It indicated a possible interrupted connection between cells, a fault within the battery itself.
  4. datadog

    Our own Alta software/firmware team -- Join in

    Dealers can still do that.
  5. datadog

    Our own Alta software/firmware team -- Join in

    If no one is creating new firmware and the server it lived on is turned off, there's no need for a laptop to update it. There are diagnostic features there, but there are no actual problem solving features. Without the ability to view gathered data, it's simply a code reader. Those are already...
  6. datadog

    What coolant?

    Any 50/50 you would use in any other motorcycle is fine. If you change it, let the pump run while you add coolant. The pump can run dry for weeks, don't worry about damaging it. Let the pump circulate the fluid as you add it. Then, I recommend that you take a short ride and check it again...
  7. datadog

    BAD NEWS

    Some important functional updates in there. It should not affect the performance at all. Recommended for safety and reliability, which is generally the root of all the firmware updates. Things we learn from in the field failures and glitches (we call them bugs) are remedied and prevented from...
  8. datadog

    Any way to eliminate the key?

    Here's the only problem with that. You can take a short ride, get off the bike, and easily leave it in drive. I've seen a non moving EXR turn it to an EXR on it's side in the parking lot when an onlooker walks up and twists the throttle while the bike sits in drive. Just FYI. I always turn that...
  9. datadog

    Chain Sliders and Alta parts, dealer only?

    This thread lists some parts that crossover. - Link
  10. datadog

    BAD NEWS

    Really? Please fill us in.
  11. datadog

    Charger issue, 2017 Alta Redshit MX - help!

    My definition of serviceable would mean replaceable without special tools or soldering or adding parts. I suggest that the owner have a bit of patience rather than void the warranty (if there is any) on the charger. But, riders want to ride, and I also get that.
  12. datadog

    Charger issue, 2017 Alta Redshit MX - help!

    I'm pretty sure that there is no serviceable fuse inside the standard charger.
  13. datadog

    Code 36 service required???

    It is almost certain that battery will need to be replaced, so yes.
  14. datadog

    Code 36 service required???

    Be patient for a little while. We're all hoping next week will bring some positive news.
  15. datadog

    MXR display buttons?

    I'll clarify. When TC is working, it works well, i.e. map 1. I don't think it's intervening in the circumstances you describe.
  16. datadog

    Rear spring

    Our race team recommendation for rear sag is 95mm, Different link.
  17. datadog

    MXR display buttons?

    You don't notice the TC because it works well and it doesn't have to cut spark like an ICE. Believe me, it's there. The extra buttons are indeed for future features. We're working on it.
  18. datadog

    Gear noise while rolling.

    Noise from the motor and gearbox when rolling is quite normal. FYI, our recommendation is to change the gearbox oil at 10 hours (any particles from the build will be flushed), then every 100 hours or once a year. Use an 80w-90 gear oil, what you would normally use in a ICE bike gearbox. Any...
  19. datadog

    EX Shuts Tail Light Off

    The 7225 bulb is also an option, but I have not experimented with it.
  20. datadog

    EX Shuts Tail Light Off

    Correction for our owners - the bulb is a 7528, not a 7568. My bad.
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