EX Custom iOS/Android App

[Erwin P]

I use the stock phone with stock app every single ride.

I have only used the app for testing so i would know it would work as a back-up if i would crash the Stark phone. Even if the app would only show state of charge i would have been happy.

 

[Yieloficial]

Those that were actually true. Last few % charging took longer than it used to and disappeared quicker than before. I allready noticed it, but thought it might be in my head and didn't think to much of it at first.
Also this weekend i drained it below 20% and it did take a couple of tries to get it on afterwards. Got a red solid light when i pushed the button. A few tries later it worked though.

In the end i didn't lie, but also didn't bother to be so complete as to tell them about the app.

Hello Erwin thank you very much for posting your issues.
I have exactly the same Varg version MX2023, my warranty expired in november and I also have this two died cells.
How I have to proceed with stark??
I hope that they change my battery too. In my case, I have autocomsupmation. I charge my battery to 100% and it drops to 90% in one day stopped at my garage. Also autonomy is really low...

It only have 55hours of use...

 

[brongle]

Hello Erwin thank you very much for posting your issues.
I have exactly the same Varg version MX2023, my warranty expired in november and I also have this two died cells.
How I have to proceed with stark??
I hope that they change my battery too. In my case, I have autocomsupmation. I charge my battery to 100% and it drops to 90% in one day stopped at my garage. Also autonomy is really low...

It only have 55hours of use...

Out of curiosity which cell group numbers are they? Also when the percentage drops do you see a notable drop in pack voltage (like it's at 412v and ends up at 410v or 405v after one day) or is it just the percentage? When the bike is on (and maybe in-gear) could you screenshot the BMS+/BMS- data at the bottom of the service -> battery page.

If your warranty expired I'd be pretty much positive they won't touch the pack. You can buy the parts yourself but thats a hefty price and I'm not sure how that all works now with there "dealer is required" for pack replacements. Either way you could probably still try reaching out to them and ask if there is a problem or for more information.

 

[Erwin P]

Hello Erwin thank you very much for posting your issues.
I have exactly the same Varg version MX2023, my warranty expired in november and I also have this two died cells.
How I have to proceed with stark??
I hope that they change my battery too. In my case, I have autocomsupmation. I charge my battery to 100% and it drops to 90% in one day stopped at my garage. Also autonomy is really low...

It only have 55hours of use...

Well, just tell them the truth excluding the app. Your case is a clear problem out of itself.
Just send them a solid email without drawing too much conclusions or being angry about it. In my experience they take some time to react, but have been very correct in their answers when you remain calm and polite.

@brongle
I think he means his warranty is expiring in november. We're not all native English speaker (most of us arn't) and not everything translates well