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[Bosch]

Stark replied to my paperwork request
The CoN was available to download from the website (through the order)
The CoC is “in the post”
The new challenge from Stark is I now need to pay the VAT then claim this back from Stark.
Apparently, although I have already paid Stark for the VAT in Dec, they have not paid the taxman.
I am now checking they have correctly imported the bike, as I need the paperwork from the import to get a tax bill.

Oh, the bike is great…..the Stark Customer Service is not.

 

[Lost]

Stark replied to my paperwork request
The CoN was available to download from the website (through the order)
The CoC is “in the post”
The new challenge from Stark is I now need to pay the VAT then claim this back from Stark.
Apparently, although I have already paid Stark for the VAT in Dec, they have not paid the taxman.
I am now checking they have correctly imported the bike, as I need the paperwork from the import to get a tax bill.

Oh, the bike is great…..the Stark Customer Service is not.

Was the VAT paid separately (IE 20% more than sticker) or included within the original price? 14k ish

Also, welcome to my world with their CS...

 

[lukambar765@gm]

I received an email from stark to sign a document about the vat refund. I sent it back, I’m supposed to be refunded around 2.500$ and pay VAT on my own at my tax office

 

[Bosch]

Was the VAT paid separately (IE 20% more than sticker) or included within the original price? 14k ish

Also, welcome to my world with their CS...

The sticker price included VAT, transport was added on,
I paid Stark £11,549 (£10900 bike and £149 Shipping)
I received a paid invoice from Stark of £9207.50 just before the bike arrived (this is the price minus VAT).
I am waiting for Stark Finance to get back to me to get a refund, and find out how I can pay the VAT myself.
I expect Stark had a limit with HMRC (UK tax office) and have hit this limit.
I just hope the bike was correctly imported, I should then get a bill from the shipping company.
I hope I have not received the bike without the duties and tax being checked/paid, as it is a pain for an individual to do this.