My charger has a USB header and the "Programable Charging Curve" button outlined in the ElCon website. The standard ElCon has the button more accessible, but all that's required on my 17 charger was to remove the cover.
Of course, this option would only work if Alta specified more than one curve to be loaded. In any event, you could try it and see if somehow you can switch charging algorithms (maybe yours is corrupted or just needs a re-boot). As always there's risk, but I'd hope Alta wouldn't program anything that could cause a safety issue, although faster charging does lead to reduces call life.
The USB interface MIGHT be a convenient way to access the bikes CAN Bus using UCC1, at least one level.
Choice of Charging Curve (curve 1~10)
1.The LED will flash red several times when AC is first connected, then the LED will flash green once. The number of red flashes denotes the present curve. E.g. If the red flashes three times, it means the present curve is curve 3.
2.To choose another curve, please cut off the power supply first, then unpeel the label, pressing the button while connecting the power. If you want to choose curve 3, release the button after the 3rd LED Flash. Now the selected curve (e.g. curve 3) will be recorded in memory. If you want the charger to work with the selected curve (e.g. curve 3), cut off the power and reconnect it.