How-To : Install and Use Alta Multitool Software


S

samsamjr

New member
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Laramie, WY
Planning to set up this Multitool software. For some reason the dataport cable order page isn't working. I get a "server error" when I hit the order button. Does anyone know if these are still available or if there is an alternative source?

I am assuming the first post is still the latest and greatest downloads/info, correct?
 
OneLapper

OneLapper

"You don't *really* need the water pump...."
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samsamjr said:
Planning to set up this Multitool software. For some reason the dataport cable order page isn't working. I get a "server error" when I hit the order button. Does anyone know if these are still available or if there is an alternative source?

I am assuming the first post is still the latest and greatest downloads/info, correct?
Click to expand...

Hey samsamjr, I just sent you a PM.
 
#76

#76

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wjricard said:
Can you provide the pinout for the Alta Data Port Cable?
Click to expand...
Just a quick search bro......you would have found this..........its what the search is for!.

Open Source DIY Alta Multitool CAN Bus Adapter

I would like to share with Alta community how to DIY an open source CAN Bus adapter cable that could be used with Alta Multitool. I have tested it on my own MXR and it works great, but a disclaimer - use it at your own risk. NOTE: I have not updated firmware using this adapter, since my bike is...
altaownersforum.com altaownersforum.com
 
C5tor

C5tor

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SF Bay Area, CA
@TCMB371 - It does look like the link to the CAN-USB adapter that you originally recommended is no longer active.

Can you update the instructions to another suitable CAN-USB adapter?
 
S

standbyu

Well-known member
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Location
Portland
Planning to set up this Multitool software. For some reason the dataport cable order page isn't working. I get a "server error" when I hit the order button. Does anyone know if these are still available or if there is an alternative source?
 
C

chrisg19

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9
Location
Castle Rock, Co.
C5tor said:
Anybody know of another source for the CAN-USB adapter?

The link @TCMB371 originally posted in the instructions in no longer functional. It looks like the canusb-shop.com is no longer in business.

This was the original link to the CAN-USB adapter: https://canusb-shop.com/index.php?route=product/product&path=20&product_id=51
Click to expand...

There appears to be an extra (-) in the url above. If you remove the (-) between "canusb" and "shop" you get this link CANUSB (USB to CAN converter) which seems to be correct.
 
Cyssko

Cyssko

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earth
hello Riders i hope you are doing great !!

here is my " problem"
during a ride i start to lost power ( thinking i drained the battery i went out of the track ,knowing i was more than 50% in the battery )
once out i check my screen and it showed me a speed of 48 kmh but im stopped !
i switch off and back on ( nothing ) still 48kmh
i turn the key off then on , once back on the screen said ( vehicl type unknown , no more hours and kilometers )

so i checked alta Multitool
in the loader tab : acm, brd0 ,brd1 ,bcu, dccp, display ,inverter was without any firmware ( empty space after it )
following the steps to update firmware trough the loader tab ,i was able to see my screen start flashing the blue light signal ( update in process )
then MultiTool in the loader show me : brd0 ,brd1 ,bcu, dccp, display ,inverter was up to date but not the ACM (saying waiting for target )
i repeat the operation with other firmware ( sm, enduro , mx ) and always end up with the acm who's waiting for target

so do i have to change the ACM's board for a new one ?
am i gonna be able to set the new one to the old VIN of the bike etc ( maybe a stupid question but since i'm not that bright its better for me to ask it hahah )
or did i forgot something on my steps somewhere ?

also here is a before and after
on the 1 photo you can see all the bike's details are unknown ( even after the "update") until i try the update from the (update firmware tab )
from there you can see on the second picture it brings up my vehicle model and the recommended firmware but not my vin









it was easier to update the bike than post a picture in here hahahahahah

thanks for your help guys !!!
 
Matt

Matt

E-Rider
Likes
605
Location
Rochester, New York
Cyssko said:
hello Riders i hope you are doing great !!

here is my " problem"
during a ride i start to lost power ( thinking i drained the battery i went out of the track ,knowing i was more than 50% in the battery )
once out i check my screen and it showed me a speed of 48 kmh but im stopped !
i switch off and back on ( nothing ) still 48kmh
i turn the key off then on , once back on the screen said ( vehicl type unknown , no more hours and kilometers )

so i checked alta Multitool
in the loader tab : acm, brd0 ,brd1 ,bcu, dccp, display ,inverter was without any firmware ( empty space after it )
following the steps to update firmware trough the loader tab ,i was able to see my screen start flashing the blue light signal ( update in process )
then MultiTool in the loader show me : brd0 ,brd1 ,bcu, dccp, display ,inverter was up to date but not the ACM (saying waiting for target )
i repeat the operation with other firmware ( sm, enduro , mx ) and always end up with the acm who's waiting for target

so do i have to change the ACM's board for a new one ?
am i gonna be able to set the new one to the old VIN of the bike etc ( maybe a stupid question but since i'm not that bright its better for me to ask it hahah )
or did i forgot something on my steps somewhere ?

also here is a before and after
on the 1 photo you can see all the bike's details are unknown ( even after the "update") until i try the update from the (update firmware tab )
from there you can see on the second picture it brings up my vehicle model and the recommended firmware but not my vin









it was easier to update the bike than post a picture in here hahahahahah

thanks for your help guys !!!
Click to expand...
When the acm shows waiting for target on multi tool during your firmware update have you tried keying off and then on. When I have done firmware updates I have always had to key off and on each time to get it past the "waiting for target" phase
 
Cyssko

Cyssko

Active member
Likes
43
Location
earth
Matt said:
When the acm shows waiting for target on multi tool during your firmware update have you tried keying off and then on. When I have done firmware updates I have always had to key off and on each time to get it past the "waiting for target" phase
Click to expand...
yes i did that multiple times and while doing this post i did it maybe 6 times i wanted to make sure before posting ! im like maybe the acm moducle is just burned or ...
also the blue light is supposed to start flashing while updating and me it juste stayed at unknown vehicle type
 
Rashid510

Rashid510

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South San Francisco, CA
It looks like there was some sort of brownout or blackout to the ACM. Could potentially be that the ACM got reset due to insufficient voltage in the 9V.

Note: When you are waiting for "target" in mutitool, wait a few seconds post shut down, then turn on the bike. If it does not work, fully shut down the vehicle, the laptop (keep the MT dongle plugged into the laptop) and restart the laptop w/multitool and try again.
 
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