Varg - Gear Oil Change

[Chaconne]

Anyone order the new plugs and receive the new design yet?

Unhappy to report that Stark sent me the old style for a second time. I complained originally and they said the would send the correct one. The "correct" one arrived and was wrong again.

 

[Foss]

I had a suspicion this was going to happen. Stark doesn’t have a good communication with its warehouse. Also the leftover inventory they want to use up so it’s not wasted.

 

[Chaconne]

I had a suspicion this was going to happen. Stark doesn’t have a good communication with its warehouse. Also the leftover inventory they want to use up so it’s not wasted.

Agreed.

They don't even have good communication among service/parts themselves. Some know they have a new design others don't. Also, they must have some newbs working there because when I complained about getting sent the wrong bolt twice he/she accused me of trying to get free bolts and that the bolts were excellent... Like I would spend 13k on a machine only to try and rip them for a few oil change bolts

Anyway, I ripped them a new one and told them I would be happy to send the bolts back and eat the cost plus the shipping to get the item I ordered.

 

[Chaconne]

It wasn't easy but I finally got the magical new design. @Foss was right after much back and forth and getting sent the old style multiple times finally got what I wanted.

This was shipped from Spain and was not shipped the typical way things are from the Stark store. I think the deal is the US warehouse only has the old school design.

 

[AL_V]

Same here, I wrote to Support saying I was aware there was a new design and could I get one under warranty. They asked me for a picture of my old one, which I sent them. And they sent me a new one of the old style.

 

[Chaconne]

Same here, I wrote to Support saying I was aware there was a new design and could I get one under warranty. They asked me for a picture of my old one, which I sent them. And they sent me a new one of the old style.

They weren't very happy about me demanding the new design. Also, more than one service person insisted I was wrong that there was no new design. Then when I reposted the picture from here they said yes there was a new design and then proceeded to send me the old one again. Finally after some back and forth they came through.

Can't understand why they readily ship other expensive and costly parts and then go non-linear with a stupid bolt. I would have gladly used the bolt on Amazon but I have awful luck and would somehow have negated my warranty. From experience I stick with the stock stuff till my warranty is up.

 

[AL_V]

They weren't very happy about me demanding the new design. Also, more than one service person insisted I was wrong that there was no new design. Then when I reposted the picture from here they said yes there was a new design and then proceeded to send me the old one again. Finally after some back and forth they came through.

Can't understand why they readily ship other expensive and costly parts and then go non-linear with a stupid bolt. I would have gladly used the bolt on Amazon but I have awful luck and would somehow have negated my warranty. From experience I stick with the stock stuff till my warranty is up.

I'm still using the Amazon one, but if I need warranty service, I can switch...